Service Management & Executing Emergency Services Dispatch contractors to meet our client's SLA demands. Collect all pertinent information from contractor throughout the service Ability to recruit emergency service vendor in service area when resources are limited or unavailable. Control contractor pricing and Client NTE throughout the service Work within Client service requirements and pricing structures Provide periodic and/or completion updates to the clients in a timely fashion. Follow up on any emergency services that carried over from the previous shift. Communication Coordination of services during the day Provide timely responses to client inquiries/issues. Responding within 15 minutes of initial communication Update Client 3rd party web platforms Respond to all calls from Contractor Partners, Clients and/or client locations, Field Team or otherwise Service Monitoring Follow up on emergency services that took place afterhours from previous shifts Follow up on missed IVR check in/check out Coordinate to reschedule missed services Provide assistance to others within & outside department as necessary due to business needs. Familiarity with janitorial or facilities maintenance industry Bi-lingual (English/Spanish) a plus +