POSITION SUMMARY

Performs maintenance duties and repairs, such as skilled plumbing, electrical, carpentry, painting, sheet rock repair, major appliance repair, refurbishing, and common area cleaning at one or more communities that have up to 149 units. This position may participate in the Maintenance Onboarding Support program after two years of employment with Eden.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Work Orders

• Utilize Yardi software to create and/or complete work orders and sync daily
• Communicate with resident if there are delays in completing work such as needing to order parts
• Able to train other maintenance technicians on how to complete work orders using cell phone or tablet

Inspections

• Actively walk the property daily looking for deficiencies and if found, create and submit work order
• Complete quarterly property inspections and annual unit inspections using phone or tablet. Include photos of deficiencies and sync inspection at day end
• Notify Community Manager if habitability or other deficiencies are witnessed while completing an inspection or work order

Cleaning and Grounds

• Assists in custodial work/cleaning of common areas, including sweeping, mopping, vacuuming, emptying trash, window cleaning, etc. Assists in grounds work, as needed
• Ensure trash enclosures are free of overflowing trash
• Follow safety protocols when moving dumpsters for trash pick up
• Inspect dumpsters regularly and report any deficiencies to Community Manage

Technology

• Utilize cell phone to record time worked and lunch break periods
• Participate in company meetings and trainings using ZOOM and Teams and adhere to company standard of having camera on
• Actively participate in the Teams group - Property Operations Maintenance
• Order parts and supplies online
• Work with Edens Procurement Department to secure the best possible pricing for goods and services

Communication and Teamwork

• Actively participate in the Teams group - Property Operations Maintenance
• Actively participate during in-person daily team check ins and weekly resident services check in meetings with Community Manager
• Professionally engage with residents
• Handle concerns and adversity with tact and diplomacy being sensitive to cultural background, economic status, those with special needs, and adhere to Equal Housing Opportunity requirements.
• Be on time when attending training sessions and company meetings
• Working with Community Manager and/or Maintenance Technician III, present subject matter at monthly site safety meetings
• Participates in an on-call emergency schedule for evening, weekend, and holiday coverage of the property and/or other properties. Maintain knowledge of water, gas meter cutoffs, all building and fixture cutoffs, sewer cleanouts and maps and diagrams of each property with assigned HUB
• Assist other team members, participate in team days and company events
• Key participant with the propertys emergency response plan team
• Coaches others on how to complete tasks successfully and per Eden policies and procedures

Job Knowledge

Some of the tasks of this position include, but are not limited to:

• Rekeying / replacing door locks
• Proficient in rescreening window screen
• Unclog a sink or toilet
• Replace a garbage disposal, faucet
• Complete drywall repairs and satisfactorily texture, as needed
• Able to trouble shoot HVAC systems
• Prepare vacant units for occupancy within five days
• Complete interior and exterior paint projects without getting paint on hardware, switch plates, etc.
• Troubleshoot and complete routine appliance repairs
• Hang and fit doors
• Install mini/vertical blinds
• Follow manufacturer directions for utilizing products
• Maintain accurate records regarding preventative monthly maintenance on all equipment based on manufacture recommendations as required by housing regulations or codes
• Inspect equipment thoroughly before use and tag out any equipment that poses a safety hazard
• Complete basic irrigation repairs
• Maintain schedule for preventative maintenance contracts that may include elevator, roof, boiler, hot water heater, gate and access-controlled points, etc.
• Solicit bids, walk property with vendor, prepare Bid Comparison form and provide recommendation on vendor selection for property specific projects, as requested
• Working with Community Manager and Maintenance Technician III, if applicable, ensure monthly safety meetings are consistently scheduled and safety topics discussed are appropriate for the property / team members
• Special projects and other responsibilities may be assigned
• When there is not a Maintenance Technician III at the property, ensure all team members are aware of any asbestos or lead on the property. Keep corresponding binders available to all team members, at all times and ensure proper procedure is followed if remove is required

SUPERVISORY RESPONSIBILITIES

• This position does not have supervisory responsibilities

Night Manager

POSITION SUMMARY

In exchange for reduced rent housing, the Night Manager is responsible for providing the after-hours management presence in coordination with or in the absence of a Community Manager. Ensures common area buildings are secured after-hours, including but not limited to laundry facilities, community rooms, light checks, and other common areas where applicable. Responds to on-site emergencies during night shift by taking action to prevent or stop an emergency from escalating, while coordinating with the on-call team member who would relieve the night manager upon arrival on site.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responds to calls on company issued cell phone beginning at 5:30 p.m. through 8:30 a.m., Monday through Friday and 24 hours on Saturday/Sunday and Holidays.

As assigned or needed, performs janitorial duties such as taking out the garbage, placing the dumpsters in position for collection, daily building and property light check runs, light ground duties during nightly walk, etc.; Duties also include light maintenance, in cases of emergency, such as turning off the water valve on a toilet, faucet, main water valve, and water vacuum in cases of flooding prior to being relieved by on call team member.

Exercises good judgment and own discretion to call for other staff or 911 for help in an emergency. Contacts on-call maintenance personnel for maintenance emergencies.

Directs emergency personnel to various parts of grounds, buildings, or unit, as appropriate. Assist when necessary while emergency staff are on-site.

Within 24 hours, records any incidents, unusual occurrences or emergency/after-hours calls on the incident report form or on call work order, and immediately notifies site Manager as required.

Walks to be completed at least once each evening. Maintains an oversight presence by responding and noting any suspicious activities or possible lease violations Walks to be completed of interior common areas and exterior of the property, including the parking lots. Performs daily light check runs for the property and buildings and ensures all doors and windows in the common areas are locked, and alarms are set. Report to Community Manager within 24 hours of any lighting issues for maintenance to resolve. Monitoring of the parking a