[Building a Stronger Montana] Note: Employees for the State of Montana must reside within Montana. MISSION STATEMENT: Empowering all Montanans through work and opportunity. DLI CORE VALUES: * Responsiveness * Respect * Integrity * Excellence<> * Cohesiveness It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here. Watch this short video to see why people love working for DLI:DLI Employee Testimonials BENEFITS: Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great statehere. See our other incredible benefitshere. These are some of our benefits just to name a few: * Work/life balance with hybrid schedules or partial telework maybe available within the state of Montana. * 38 paid days off a year including vacation, sick leave and holidays. * Military leave: You’ll get up to 15 days of military leave with full pay. * Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises. * Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click hereto learn more. * Free telehealth and access to free employee medical clinics through our medical plan - clickhereto learn more. * Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. – Clickhereto learn more. * Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click hereto learn more! * Career progression, training opportunities and room for professional growth. * State employee discounts at various businesses across the state. This position may be covered by a Voluntary Employee Beneficiary Association (VEBA) *JOB DUTIES: As a Business Analyst 1 with WSD’s Tech & Training (TNT) Team, your role will involve a blend of asset management, technical support, and process improvement. You will: * Serve as the Division’s primary Software and Hardware Asset Manager, ensuring smooth operations and inventory accuracy. * Triage and prioritize incoming requests for IT support and training, coordinating with appropriate teams for resolution. * Collaborate with HR and Division Supervisors to develop, implement, and maintain onboarding/offboarding processes. Act as the liaison between supervisors, staff, and IT to resolve technical onboarding issues. * Provide support to the Training Coordinator, including handling Moodle-related requests and general maintenance. * Manage Service Desk tickets assigned to the WSD TNT Team, ensuring timely and accurate responses. * Track and communicate statewide IT changes/updates, notifying relevant stakeholders of potential impacts, using common language. * Ensure the completion of annual security awareness training by all staff and contractors. * Build and strengthen relationships with technical teams across the Department and State IT to foster collaboration. * Assist the Training Coordinator with developing training content and delivering clear communications. * Identify process bottlenecks in collaboration with the TNT Supervisor, recommending and implementing solutions to improve internal workflows. * Perform additional duties as required to support the team. KNOWLEDGE, SKILLS AND ABILITES: If you are the right person for this opportunity, you will have the following knowledge, skills or abilities: * Proficiency in Microsoft Office, especially TEAMS and Excel. * Excellent communication skills, with the ability to engage effectively with diverse stakeholders. * A curiosity-driven approach to problem-solving, research, and continuous improvement. * Adaptability to shifting priorities and fast-paced environments, with the ability to reassess and adjust tasks as new challenges arise. * A willingness to learn new skills when faced with unfamiliar tasks. * Familiarity with the Workforce Innovation Opportunity Act (WIOA) and related workforce programs or the * Experience creating issue-tracking workflows using tools like spreadsheets. MINIMUM QUALIFICATIONS Your preparation for this opportunity could include a combination of relevant experiences including: * A Bachelor’s degree and 1 year of relevant work experience OR * An Associate’s degree and 3 years of relevant work experience OR * Any combination of equivalent experience and education to successfully perform the essential functions of the position will be considered. Preferred Degrees include: * Business Analytics * Project Management * Information Technology or a related field Preferred Qualifications include: * Experience with Workforce Development programs and services in Montana. * Knowledge of and experience with case management CRM and job board systems. * A minimum of 2 years’ experience in positions that demonstrate skill in managing competing priorities in a dynamic work environment. HOW TO APPLY FOR THIS OPPORTUNITY: A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application, but the application will not be scored or reviewed. Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process. Tip:When attaching your resume, cover letter or other required documents you must mark the attachments as “RELEVANT” or we will be unable to view your documents. Required application materials: * Cover Letter- include a letter of interest. * Resume- include all work experience you have held that would help you qualify for this position, including duties, dates of employment. Only online applications will be accepted. By applying online, you can receive updates and monitor the status of your application. All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an email with instructions on how to submit such documents. If you need an accommodation with the application process, please contact the HR office. Title: Business Analyst 1 Location: Helena Requisition ID: 24142537 Other Locations: Billings, Missoula, Miles City, Kalispell, Polson, Havre, Lame Deer, Libby, Sidney, Thompson Falls, Glendive, Lewistown, Cut Bank, Wolf Point, Butte, Bozeman, Great Falls