Provides computer hardware and software support and technical assistance to facility departments as well as outside offices and agencies. Receives user problems by staffing the IS Help Desk phone lines and provides solutions to these problems available through online tools focused on remote diagnosis and resolution. Performs routine maintenance on computer and peripheral equipment at the Help Desk location. Remotely installs upgrades of computer software.

Aptitudes: Ability to work independently with minimal directions, perform detailed assignments, appropriately apply knowledge of department processes to new situations, and compile information with accuracy. Ability to work under pressure, tolerate frequent interruptions and high stress situations, recognize priority needs and take appropriate action, and make quick decisions and/or adjustments as necessary. Impeccable personal honesty, integrity and confidentiality.