Description

Introduction

Do you want to join an organization that invests in you as a Technical Support Specialist II? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Technical Support Specialist II like you to be a part of our team.

Job Summary and Qualifications

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions. You will be responsible for administration and internal support of the Company’s PCs, printers and related equipment. A Technical Support Specialist 2 should be able to operate with moderate management oversite and to complete assigned tasks and prioritize assignments

In this role you will:

• Provide helpdesk support (Tier 2) and resolve complex problems that have not been able to be solved by the rest of the team to the end user’s satisfaction

• Monitor and respond quickly and effectively to requests received through the IT helpdesk, quickly review assigned tasks and prioritize them accordingly.

• Monitor Tech Support site for tickets assigned to the queue and distribute the tickets corresponding technician for a quick resolution.

• Modify configurations, utilities, software default settings, etc. for the local workstation; be able to write bat files or vb scripts to automate workstation configurations.

• Utilize and maintain the helpdesk tracking software (@task, Remedy)

• Document internal procedures, to included creating new and updating existing procedures to streamline the processes.

• Ensure each workstation has a computer, monitor, keyboard, mouse and any additional specialized equipment

• Install, test and configure new workstations, peripheral equipment and software

• Maintain inventory of all equipment (Wasp), software and software licenses, be able to review and identify errors within the inventory system that have not been entered correctly and remediate the errors.

• Manage PC setup and deployment for new employees using standard hardware, images and software (SCCM)

• Adheres to and supports organizational IT&S standards, policies, and procedures.

Qualifications:

• BS Degree in Information Technology, Computer Science or equivalent work experience.

• Minimum 3 years of on the job experience.

• A+ Certification is plus

Parallon (https://parallon.com/) provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Technical Analyst II opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.