CUSTOMER SERVICE SPECIALIST - 40047183

Date: Jun 27, 2024

Location:

HIALEAH, FL, US, 33010

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .

Requisition No: 832218

Agency: Commerce

Working Title: CUSTOMER SERVICE SPECIALIST - 40047183

Pay Plan: Career Service

Position Number: 40047183

Salary: 35,360.00

Posting Closing Date: 07/26/2024

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

THE HIRED CANDIDATE WILL BE RESPONSIBLE FOR THE FOLLOWING

• Assists employers in the Region as part of the economic development efforts for South Florida listing job openings in EmployFlorida (EF);

• Markets management services functions (i.e. recruitments and pre-screening) and programs (i.e. On-the-Job Training (OJT), Employed Worker Training (EWT), and Tax Incentives) throughout the local community with employers;

• Informs employers about labor market information, job qualification employers demands (job criteria) and training opportunities available and refer as appropriate

• Refers job seekers to employers and perform placement services as required to foster and further economic development in our Region

• Ensures that the job orders in EmployFlorida are in compliance with Department of Economic Development (DEO) and Equal Employment Opportunities (EEO) requirements

• Provides information and recruitment assistance to employers in the Miami area as part of the Economic Development efforts for South Florida.

• The incumbent is required to travel locally and must provide own transportation.

• Market Management Services functions (i.e. recruitments and pre-screening) and programs (i.e. On-the-Job Training (OJT), Employed Worker Training (EWT), and Tax Incentives) throughout the local community with employers.

• Conduct group and or individual orientation, informing customers about labor market information, job qualification employers’ demands (job criteria) and training opportunities available through community resources and refer as appropriate.

• Assist in eliminating barriers to participation and job opportunities in the community by instructing customers in job interviewing techniques, resume' preparation assistance, etc.

• Refer customers to community resources for appropriate employment related services and perform placement services as required to foster and further economic development for the people in our community.

  Required Knowledge, Skills, and Abilities:

• Knowledge of services provided by CareerSource South Florida.

• Knowledge of the EmployFlorida and other web-based self-help products offered though our services.

• Experience in marketing to promote CareerSource South Florida Programs.

• Excellent customer service skills.

• Proficient in Microsoft Applications (Word, Excel, Outlook and PowerPoint).

• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing

• Ability to promote and market CareerSource Center

• Ability to make presentations in group or individual settings.

• Ability to provide excellent customer service.

• Ability to deal with the public in a tactful, courteous and effective manner.

• Ability to work effectively as part of a team

• Knowledge of the methods of data collection.

• Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service.

• Ability to establish and maintain effective working relationships with others.

• Ability to understand and apply applicable rules, regulations, policies and procedures.

• Ability to conduct effective interviews.

• Ability to record, collect, evaluate and analyze data.

• Ability to work independently by planning, organizing and coordinating work assignments.

• Ability to listen effectively.

• Ability to read and understand reports, documents and other written materials.

• Ability to utilize problem-solving techniques.

• Ability to work relatively independently at times and with supervision as needed.

  Qualifications:

• As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

  Minimum:

• Must become certified as a Workforce Development Professional (Tier 1) within 12 months of appointment.

• Required to travel locally and must furnish own transportation.

  Pay: $35,360.00

  Our Organization and Mission:

  Florida Commerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

  In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at Florida Commerce for positions that fit their skill sets.

  Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

  Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

  The Work You Will Do:

  Assists employers throughout the Region as part of economic development efforts for South Florida job openings in EmployFlorida. Work with Employers on recruitments and pre-screening of employees prior at Job Fairs/Recruitments; marketing local programs such as On-the-Job Training (OJT) and Employed Worker Training. Refer job seekers to employers and perform placement services as required to foster and further economic development in our Region. Ensures that the job orders in EmployFlorida comply with Department of Economic Development (DEO) and Equal Employment Opportunities (EEO) requirements. Assist in eliminating barriers to participation and job opportunities in the community by instructing customers in job interviewing techniques, resume' preparation assistance, etc. Refer customers to community resources for appropriate employment related services and perform placement services as required to foster and further economic development for the people in our community.

  The Difference You Will Make:

  You will assist in helping Floridians obtain wage replacement benefits for qualified individuals who are out of work through no fault of their own. Your knowledge and skills will be utilized to help our citizens. Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

  How You Will Grow:

  Florida Commerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.

• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.

• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.

• Works collaboratively to optimize the effectiveness of Florida Commerce’s available resources and tools.

• Uses knowledge acquired through education, training, or experience to complete tasks.

  These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

  Where You Will Work:

  Miami-Dade County the most southern portion of the main land of Florida. According to a 2019 census report, the county had a population of 2,716,940, making it the most populous county in Florida and the seventh-most populous county in the United States. It is also Florida's third largest county in terms of land area, with 1,946 square miles (5,040 km2). The county seat is Miami, the principal city in South Florida.

  Miami-Dade County is one of the three counties in South Florida that make up the Miami metropolitan area, which was home to an estimated 6,198,782 people in 2018. By population, Miami-Dade is the largest majority-minority county in the United States with over 69.4% of the population being of Hispanic and Latino descent.

  The county is home to 34 incorporated cities and many unincorporated areas. The northern, central and eastern portions of the county are heavily urbanized with many high-rise buildings along the coastline, including South Florida's central business district, Downtown Miami. Southern Miami-Dade County includes the Redland and Homestead areas, which make up the agricultural economy of the region. Agricultural Redland makes up roughly one third of Miami-Dade County's inhabited land area, and is sparsely populated a stark contrast to the densely populated, urban northern portion of the county.

  Miami Dade County includes portions of two national parks. Everglades National Park to the west, which is inhabited by the Miccosukee Indians and to the east, you will find Biscayne National Park and Aquatic Preserve.

  We are known for some of the state’s best-known beaches including Miami Beach and its famous Art Deco hotel district. Haulover Beach regularly hosts kite-making workshops and sells kites, which are perfect to fly in the grassy area overlooking Biscayne Bay. Bal Harbour Beach is a laid-back stretch of sand is fringed with luxury condominiums and five-star hotels, has a jogging path winds around the mile-long beach, shaded by palms. Anglers often fall in love the jetty at north end of beach which tourists and locals alike can be found in the tiny cafes in the nearby Town of Surfside or the elegant bistros in Bal Harbour Shops on any given day of the week. Surfside Beach is one of the few beaches in Miami Dade County that has no commercial properties encroaching on the sand – no hotels, no shops, no restaurants blocking the mile long view of the lovely sand beach.

  Your Official Miami and Miami Beach Guide (miamiandbeaches.com)

  Miami-Dade County (miamidade.gov)

  WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

  • State Group Insurance coverage options+

(health, life, dental, vision, and other supplemental option)

• Retirement plan options, including employer contributions ( www.myfrs.com )

• Nine paid holidays and a Personal Holiday each year

• Annual and Sick Leave Benefits

• Student Loan Forgiveness Program (Eligibility required)

• Flexible Spending Accounts

• Tuition Fee Waivers (Accepted by major Florida colleges/universities)

• Ongoing comprehensive training provided

• Career Growth

• Highly skilled, professional environment

  For a more complete list of benefits, visit www.mybenefits.myflorida.com .

  • We care about the success of our employees.

  • We care about the success of our clients.

  • We are always improving our technology, our tools, our customer’s experiences, and ourselves.

  • A rewarding experience for reliable, compassionate, and professional employees.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Nearest Major Market:Miami