Customer Service (Account Manager)

Location : HIAWATHA, IA, United States

Job Family : Support

Job Type : Regular

Posted : Nov 1, 2024

Job ID : 52680

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Job Description

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This Customer Service Representative will work independently to provide premier customer service to assigned, established customers. They will assist their customers in all areas of order entry, changes, problem resolution, and communication of Division pricing and follow-up to insure the customer is satisfied.

Scope/Supervision

This Customer Service Representative will provide prompt service to phone calls, faxes and e-mails. Communications come from customers, Divisions and sales staff. They will have the support of the team when needed and work under the direction of the office supervisor and/or PSC Manager.

• Communicates in a timely manner with customers, field sales and internal personnel regarding customer needs

• Receive, review and input customer orders

• Provide prompt responses to customer requests, issues and schedule changes made by phone, fax, e-mails, etc.

• Follow-through to resolve customer complaints

• Use Parker catalogs and reference material to answer customer questions

• Perform all required and best practice activities in the servicing of all customers

• Expedite Division product and maintain positive relations

• Maintain and expand upon current customer relationships

• Actively support the Corporate Win Strategy

• Perform other related responsibilities

  Parker considers this position safety-sensitive and therefore pre-employment testing for cannabis will be required as a condition of hire. See drug test section of job posting for more information.

• Previous Customer Service experience (in Account Management/Sales Industry, not retail)

• Excellent telephone skills with the ability to work with others

• Ability to read and interpret written forms of communication (customer Pos, change orders, PO special instructions, work instructions, etc.)

• Order entry and order tracking experience

• E-mail and internet (customer portal) experience

• Knowledge of Parker parts and part numbers is a plus, but not required

• Must be a self-starter, able to work independently, and motivated to follow through to closure

• Ability to multi-task many projects at once, prioritize and escalate issues when appropriate

• HS Diploma, BA degree preferred, but not required

• Ability to sit for long periods of time

• Ability to get up frequently to retrieve documents, including from the shop

Skills

• Computer proficiency

• Strong team player

• Excellent interpersonal and communication skills

• Strong customer orientation

• Time Management: the ability to organize and manage multiple priorities.

  Additional comments

  The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

  Wages: Minimum: $20.00/hour- Maximum: $21.00/hour

  Benefits:

• Health, Dental and Vision insurance

• Life insurance

• STD, LTD

• Paid Parental Leave

• Paid Vacation (10 days) and Paid Sick Leave (5 days) start the first of the year. Proration for new hires, based on month of start date.

• 13 paid holidays per year (10 scheduled and 3 floaters)

• Sick time (accrued 1 hour per 30 hours worked –max of 5 days unless otherwise stated by law)

• 401K with match

• Company Paid Pension Plan

• Profit Sharing

• Employee Assistance Program

• Computer Purchase Assistance

• Tuition Assistance

  Parker is committed to providing team members an Empowered, Inclusive and Values driven work environment that encourages learning and personal growth. We would love to have YOU on our TEAM! APPLY TODAY!!

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfand http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.