Job responsibilities include but not limited to: Support for caregiver staffing, including scheduling of caregivers for all cases, managing cancellations/callouts and mentoring caregiversWork with Nursing to schedule and confirm all initial assessments, 30- and 60-day visits and confirmation for billing purposesEnsure Proper Documentation of All Activity in ClearCare is Done in Real TimeCoach/Assist all Caregivers & Team Members on an as Needed BasisPayroll, Billing & InvoicingAssist/Manage Accurate & Timely Payroll Confirmation by confirming/ensuring Accurate and Timely Clock-ins and Clock-outsAssist with Accurate and Timely Billing and InvoicingAssist with LTC Faxing submissionsMaintain & Improve Client and Caregiver Retention & RatingsEnsure the Completion of 10 Client Caregiver & Customer Service Calls WeeklyOversee the Completion of 1, 3, 5 Day Checks (Client & Caregiver)Client and Caregiver Vantage Ratings Above Industry AverageNo Client Attrition due to Service Failure, Lack of Customer Support, Etc.Special ProjectsIdentify (with Manager/Owners) & spearhead special projects, including caregiver recruiting & development programs, to advance company objectivesRecruiting & HRSupport HR function and Recruiting Goals to Accommodate Current/Anticipated Needs including Caregiver Orientation and Organization/Auditing of Personnel FilesPerformance Standards required includeExemplary Attendance & PunctualityHigh Standard of Professionalism & CourtesyExhibits Patience & Composure in all Interactions