Tim Hortons Shift Supervisor - BD West FT

Job Details

Level

Experienced

Job Location

Tim Hortons 4113 Bears Den West - HOGANSBURG, NY

Position Type

Full Time

Education Level

Not Specified

Salary Range

$17.00 - $17.75

Travel Percentage

Negotiable

Job Shift

Any

Job Category

Franchise

JOB SUMMARY:

Become the ultimate crew cheerleader as a Tim Horton's Shift Supervisor! Lead by example, dazzle customers with your charm, and master the art of taking orders like a pro. Dive into the thrilling world of end-of-day reports, stock ordering, and cash balancing. Get ready to rock all shifts, including nights, weekends, and holidays! If this sizzling opportunity gets your heart racing, hop on board at www.thetmg.com/apply.

ORGANIZATIONAL MANDATES:

Customer Service

• Demonstrates that customer service is his/her number one priority

• Makes a positive first impression: smiles, makes eye contact, maintains a positive tone of voice and says thank-you

• Responds to customers in a friendly manner with an appropriate sense of urgency

• Suggests products, combos or sizes appropriately

• Resolves customer concerns and complaints in a friendly manner

• Keeps the front counter/drive thru area clean, stocked and ready for rush periods

• Follows proper order taking and cash procedures (using in-house POS system)

  Policies &Procedures

• Follows all store policies and procedures (e.g. cash handling procedures, hand washing, back door policy, break policy, injury & illness reporting policy)

• Reports all accidents, unsafe conditions and security incidents to management

• Maintains a neat, clean and professional appearance, in accordance with the Career Wear policy

• Follows all production policies and procedures on a consistent basis (glaze, pastries, etc.)

• Only operates equipment if properly trained and in accordance with applicable laws

• Arrives at the store at the scheduled time and prepared to work. Follows all break/meal period rules, minimizes absences/tardiness and follows all applicable call-in/call-off procedures

  Operations

• Always follows Tim Hortons standards and guidelines when preparing product for our customers

• Always records coffee times on the pots, and discards expired coffee

• Prepares soups, sandwiches, bagels and accompaniments as required, following the order monitor to ensure accuracy of each order

• Minimizes food waste and ensures freshness by making smaller quantities of food more often throughout the day and records baked items and waste on the production sheet

• Responds to showcase needs with an appropriate sense of urgency

• Adheres to product shelf life and minimum quantity standards

• Receives deliveries and ensures that the temperature, quality and dates of the received products are correct

• Supports a clean dining/baking environment through regular clean up

• Regularly takes temperatures of the required product, fridges and freezer and records information in the Time & Temperature Log

• Follows proper hand washing techniques and all sanitation guidelines

• Other duties as required

• When the Store Manager is absent:

• Completes End of Day reports including Daily Cash Sheet, deposits, etc.

• Assist with weekly ordering of product and ensures that all incoming orders are checked for quality

  Teamwork

• Works together with our team members, demonstrating proficient interpersonal skills, to provide the best possible service to our customers

• Displays and maintains positive behaviors toward job and company.

• Helps to create a positive, harassment-free and discrimination-free work environment

• Reacts positively when asked to perform a special task or assignment

  Performance Indicators

• Completion of AF TIMS-i training program

• Speed of Service-shift targets

• Cash till balanced for shift

• Customer satisfaction & comments

• Successful completion of Shop Inspections that include guest surveys, front of house surveys, back of house surveys and food safety survey.

  Supervisor Requirements

• As a FULL TIME position, this person is expected to maintain an average of 35 hours or more per week each quarter and the person is to be available any day of the week

• As a PART TIME position, this person is expected to be available any day of the week

• Due to responsibilities for bank deposits, product shortages, etc, must have reliable transportation

• Possess valid Driver’s License and car insurance

• Must be able to obtain Serve Safe Certification

• Proper handling customer complaints

• Lead by example by following Tim Hortons and TMG Policies. As a Shift Supervisor, you are to be a role model for Crewmembers

• Proper delegation and execution of daily responsibilities for shift management that include ordering, baking, customer service, cash controls, cleaning, break scheduling, stocking, etc.

  Postural & Physical Demand Requirements

• Frequent reaching above waist, chest and shoulder level as well as below waist level

• Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger controls etc,)

• Continuous standing on tiled surfaces for all tasks

• Frequent hip flexion while walking for all tasks

• Frequent lifting of boxes of supplies / Products weighing from <5 – 50 lbs vertically from floor to knuckle height

• Occasional lifting of milk crates weighing between 5 – 30 lbs vertically from floor to knuckle height, knuckle to shoulder height or from fridge to counter height

• Frequent exposure to cold/ below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)

  This job description in no way states or implies that these are the only duties to be performed by this employee. He or She will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

  BEHAVIORAL CHARACTERISTICS:

• Must have exceptional interpersonal and communication skills.

• Must have the ability to keep calm during high stress time

• Must be able to follow the chain of command as stated in the Associate Handbook

• Must have the ability to interact with all levels of employees and customers, both directly, and over the telephone.

• Must consistently represent the Tim Hortons and TMG in a positive manner.

• Must be respectful of the professional boundaries (no drama).

  QUALIFICATIONS:

• Previous experience in a supervisory role is an asset

• 6 months’ previous restaurant experience required

• Thorough knowledge of Tim Hortons products and procedures

• Current certification in approved food safety training (Advanced Food Safety Test or ServeSafe) is an asset

• Reliability and ability to work flexible hours

• Strong communication and interpersonal skills

• Ability to adhere to policies/procedures/standards (written and oral)

• Able to operate effectively as part of a team in a fast-paced environment

• Ability to make correct change (basic mathematical skills)

  CONCLUSION

  This job description will give you a guideline to use to help ensure your success in your position. Tim Hortons and Tarbell Management Group are committed to ensuring customer and employee satisfaction. In light of your customers’ or Tim Hortons or TMG’s needs we may change or alter some of the responsibilities of a position in order to accommodate our business success.