Description We are offering a contract to permanent employment opportunity for a Telecommunications Specialist to join our team. This role is integral to our Network Operations Center, where you will be responsible for provisioning and maintaining VoIP related products and services. As a part of our team, you will serve as an escalation point for technical support for our national voice services platform, ensuring the smooth operation of our services remotely.

Responsibilities: • Serve as the primary escalation point for field agents regarding VoIP related dispatches and trouble tickets. • Monitor network devices, interfaces, and trouble tickets to ensure continuous monitoring for problems impacting customer voice services. • Troubleshoot issues with our voice services and update call paths as needed. • Coordinate with carriers and vendors to open new trouble tickets, schedule dispatches, and stay up to date on existing trouble tickets. • Respond to incoming calls and emails regarding service troubles or call path changes in a timely and detail oriented manner. • Coordinate the proper installation and configuration of voice service components. • Maintain active communication with our customers, on-site technicians, and carrier service providers. • Collaborate with our Technical Support Engineers and VoIP Engineers to support and troubleshoot our voice platforms. • Ensure all tickets and jobs are handled quickly and accurately from start to finish.

Skills: • Proficiency in Cisco Voice Over Internet (Voip), Voice over internet protocol (VoIP), VoIP, VOIP - Voice Over IP, VoIP System, IP Telephony, Telephony System, Network Operation Center. • Basic Troubleshooting skills. • Familiarity with ISDN, SIP. • Strong Customer Service skills and ability to Resolve Customer Service issues. • Superior Customer Service skills are a must. Requirements • Minimum of 1 year experience as a Telecommunications Specialist or in a similar role

• Proficiency in Cisco Voice Over Internet (VoIP)

• Knowledge of Voice over Internet Protocol (VoIP)

• Experience with VoIP System and IP Telephony

• Familiarity with Telephony System

• Experience working in a Network Operation Center

• Basic Troubleshooting skills

• Knowledge of ISDN and SIP

• Exceptional Customer Service skills

• Ability to resolve customer service issues promptly and professionally

• Superior Customer Service skills are highly desirable Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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