Summary About the position: This position will be assigned to the Community Activity Center on Holloman AFB, New Mexico. This is a Regular Full Time (RFT) position with benefits (medical, dental, life insurance, retirement, 401(k), and annual/sick leave). Incumbent may work out of normal duty hours with occasional weekends. Responsibilities The primary purpose of this position is to manage Information Tickets and Travel (ITT) operations/activities to maximum efficiency and economic return of investment(s). The primary duties of this position include but are not limited to: Interprets higher-level directives and develops procedures/guidelines to ensure high standards in recreational/promotional programs. Oversees the establishment, review, and evaluation of ticket sales and analysis of market trends to maximize customer satisfaction. Serves as the ITT liaison and negotiates group pricing for admission/travel for sporting events, tours, concerts, and performing arts venues. Assists unit leadership in the establishment of financial goals, budget preparation, and analysis of financial results of ITT operations. Coordinates with the Marketing Office to prepare advertisements and maximize publicity of ITT initiatives to base populace. Supervises the Point-of-Sale Cash Register System, programming new tickets, correcting errors, and producing reports as required. Uses government-approved purchasing methods to procure tickets from vendors. Responsible for purchasing and maintaining physical ticket inventory. Research and edits information on the local area and surrounding points of interest to provide customers with current information. Operates various software programs to create advertising fliers, brochures, and materials for distribution and bulletin boards. Generates correspondence with internal and external agencies via methods such as e-mails, memorandums, letters, and faxes. Responsible for balancing ITT accounts as required per applicable directives and coordinating sales balances with the finance office and all vendors and attractions to certify expenditures. Maintains program records and receipts in an orderly fashion to be made available upon request for inspections and financial audits. In the absence of guidance, establishes policies and procedures concerning ITT operations to ensure highest customer satisfaction. Responsible for assigning escorts for local trips and/or tours to maintain customer accountability and resolve issues as needed. Acts as the Community Center Manager in the Manager's absence. Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12557249 Requirements Conditions of Employment Qualifications The Area of Consideration for this vacancy announcement is US Citizens and legal US residents within a 100-mile radius of Holloman AFB, New Mexico. Recruitment limited only to the local commuting area of Holloman AFB. USAJobs profile address must reflect an address within a 100-mile radius of Holloman AFB, New Mexico. Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 10/04/2024 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Practical knowledge of ITT procedures and the hospitality industry. Proficiency in computer use to include software applications such as Microsoft Office (Word, Excel, Publisher, PowerPoint, etc.). Must have knowledge of basic accounting practices and knowledge of cash handling procedures, bank deposits, inventory control, and cash register systems. Prior customer service experience is required. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. Additional Information Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. This position is not included in a bargaining unit.