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Kaiser Permanente Account Manager I - Large Group in Honolulu, Hawaii

Job Summary:

Implements routine sales and retention strategy for health insurance or workers compensation accounts with detailed guidance from a supervisor. Utilizes opportunities, resources, technology tools, and customer performance data (e.g., cost utilization, financial, clinical) to meet competitive revenue and growth targets with close supervision. Builds and maintains relationships with customers, consultants, brokers, and/or channel partners, including providing information and basic product knowledge, and resolving or escalating concerns. Builds basic knowledge of customer businesses and implements account strategies in alignment with customer goals. Supports communication internally and externally, including providing information. Follows best practices and established timelines to execute sales and renewals, including administration, negotiations, presentations, rate, product and benefits with detailed guidance from a supervisor. Is accountable for Key Performance Indicators (KPIs) to support the sustained growth and competitive position of KP in the market.

Essential Responsibilities:

  • Pursues effective relationships with others by sharing information with coworkers and members. Listens to and addresses performance feedback. Pursues self-development; acknowledges strengths and weaknesses, and takes action. Adapts to and learns from change, challenges, and feedback. Responds to the needs of others to support a business outcome.

  • Completes routine work assignments by following procedures and policies and using data, and resources with oversight and management. Collaborates with others to address business problems; escalates issues or risks as appropriate; communicates progress and information. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities.

  • Provides a positive customer experience within market turnaround expectations by: building and maintaining strategic relationships with customers, consultants, brokers, and/or channels while acting as the KP representative to assist with contract, benefit/service, and renewal activities; demonstrating working product knowledge when educating customers, consultants, brokers, and/or channel partners, resolving any questions or concerns; building a basic understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals; partnering with engagement team/specialist to coordinate engagement programs (e.g., member wellness) with detailed guidance; and providing accurate information including recommendations for new products, benefits/services offerings, and pricing models when addressing customers, consultants, brokers, and/or channels with detailed guidance.

  • Contributes to the execution of sales and renewals by: assisting the team throughout the RFR process, following established timelines and best practices; completing routine renewals administration, negotiations, and presentations and rate product and benefit/service validation tasks as assigned; monitoring the progress of contracts, pricing, and membership accounting to implement the negotiated terms for sales and renewals; and learning to identify cross-sell and upsell opportunities to increase growth and retention.

    Minimum Qualifications:

  • High School Diploma or GED, or equivalent OR minimum one (1) year of experience working in a corporate or business office environment.

    Additional Requirements:

  • Knowledge, Skills, and Abilities (KSAs): Customer Experience; Member Service


TITLE: Account Manager I - Large Group

LOCATION: Honolulu, Hawaii

REQNUMBER: 1268635

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.