Description

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

• Position Summary*

The IT Digital Experience team operates in both our Honolulu and Phoenix locations.

Our team is responsible for the development and maintenance of customer-facing self-service channels of Hawaiian Airlines, managing backend services across web, mobile, and kiosk platforms, including the fulfillment engine and shared services. We oversee the entire customer journey, from flight search and purchase to day-of-travel and post-purchase activities.

We are looking for an Associate Analyst to support our backend services team. In this role, you will assist in requirements and analysis, project coordination, and testing while collaborating with developers and business stakeholders. Strong analytical and communication skills are essential as you contribute to the seamless operation of systems that enhance the customer self-service experience.

• Key Responsibilities*

• Translate technical and architectural complexities of a technical solution so that project stakeholders can easily understand.

• Support the delivery of exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support.

• Support the organization’s project management policy, practice, and methodology.

• Gathers requirements and documents these requirements for use within the project life cycle.

• Interacts with business representatives and other partners, including vendors, to ensure that requirements are accepted and well-known.

• Understands the source and use of key data and prepares analysis reports to enable design decisions.

• Participates in the creation of use cases and user expected results to ensure that software is delivered to end users with zero Severity 1 or Severity 2 defects.

• Provide timely and accurate progress information to project status reports.

• Authority to recommend changes to processes and procedures.

• Work with project stakeholders to validate their requirements and analysis models via techniques such as reviews and walkthroughs.

• Ensure system specifications meet the business unit expectations/requirements.

• Completes tasks under direction of senior team members and management.

• Accurately record and report their work efforts and uses corporate assets in a responsible manner.

• Ensure the requirements map to a real business need, are approved by all relevant stakeholders, and meet essential quality standards.

• Maintains existing requirements to ensure that current-state needs are known.

• Ensure that technology solutions adhere to quality standards.

• Participate in the development of cost/benefit analysis.

• Other duties as assigned.

• Minimum Requirements*

• Bachelor’s Degree (in lieu of degree – 4 years of professional work experience)

• Ability to create sufficient documentation to ensure the supportability of their analysis.

• Demonstrates applied knowledge of one or more analysis and problem decomposition techniques.

• Solid analytical and problem-solving skills.

• Demonstrates good writing and documentation skills.

• Possesses good analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Demonstrates excellent communication skills.

/ **Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn./

/ * In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country citizenship and birthplace./

/ Must be legally authorized to work in the United States, for any employer, without sponsorship. Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position./

/ At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success./

/ Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations. The expected pay range is $57,600 - $68,000./

• Preferred Qualifications*

• Familiarity with software development lifecycle (SDLC) and Agile methodologies

• Experience with airline or travel industry systems and customer self-service platforms

• Basic understanding of APIs and web services

• Experience with data analysis tools (e.g., Excel, SQL, or other database query languages)

• Project management skills (e.g., assist in managing project timelines, deliverables, and coordinating with cross-functional teams)

• ** Technical writing experience (e.g., documenting requirements, test cases, and system processes)

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• About Hawaiian Airlines*

Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped /Travel + Leisure’s World’s Best/ list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)