About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Director of Region Operations facilitates operational activities on the region level. This includes managing all policy, projects, objectives and initiatives both regionally and nationally. This role is responsible for evaluating current systems, proposed systems, processes and procedures. This position is considered the single resource for centralized organizations responsible for implementation of standard processes, system enhancements, network architecture, emerging products and policy support. In addition, this position employs Lean management skills for processes, systems, tools, and any other assets to the Engineering, Construction and Operations (ECO) teams, and all other functions that tier up to the ECO VPs.

Location and Schedule

This is a full time, work from home position.

The Main Responsibilities

This organization will manage day-to-day, weekly, monthly, quarterly, and annual reporting requirements for inside and outside of the applicable region. These reports include, but are not limited to, Key Service Metrics variances, Monthly Operations Review Decks, Force to Load, Productivity, etc. Supports all adhoc reports and analytics requested by the ECO VPs

Defines, develops, and identifies opportunities for local market and national initiatives by providing day to day reporting and analysis of local trends. Uses data and analytics to understand return on investment, work force optimization and supporting service metric root cause analysis. Works directly with the ECO VPs to increase operational efficiency and field network optimization.

Works with National support and local field operations teams to implement national standards, emerging product, services, system enhancements, network architecture and policies. Recommends and develops process improvements for the entire organization by leveraging sound data and technical solutions. Conveys back to National/Centralized Teams gaps in processes, systems and policies and works closely with them to drive resolution. Organizational responsibility for technical SMEs for regional technicians includes Engineering and Construction and Field and Centralized Operations.

Responsible for aligning regional structure with goals and targets for regional objectives include:

• Technician, Dispatcher and Engineer efficiency and productivity

• Capital investment

• Handling of OPEX and CAPEX monthly spend

• Regional documentation for disaster recovery and contingency plans

• Efforts for all system changes, conversions, and integrations

• Coordinates and manages any ECO training requirements

• Contractor single point for regional initiatives for Locates, Buried Service Wire, Damage Claims, Road Moves and Pole Inspection and remediations.

• Supports all RFP and contractor assessment upon expiration of contracts.

• Partner with and review evaluations of future IT, commercial real estate and fleet requirements.

• Responsible for supporting processes and standards.

• Supports Fleet and Real Estate program and

• Supports project management for ECO VPs.

What We Look For in a Candidate

• Bachelor’s degree in Engineering, Telecommunications, Construction, Business or related field or the equivalent in training and experience

• 8 -10 years experience

• Process improvement experience in the telecommunications or similar industries

• Proven ability to make strategic, operational and administrative decisions in response to customer demands

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$128,310 - $171,080 in these states: AR ID KY LA ME MS NE SC SD

$135,060 - $180,080 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY

$141,820 - $189,090 in these states: CO HI MI MN NC NH NV OR RI

$148,570 - $198,090 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 335331

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

128310

Salary Max :

198090

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

10/05/2024