RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:

• Responsible for performing pre-registration and insurance verification functions, as assigned.

• Provides general and specific information to hospital users, patients, families and physician offices.

• Ensures that patients meet financial requirements.

• Fosters positive relationships with patients to provide quality service in a pleasant, professional, and timely manner, while being sensitive to guest services.

• Communicates effectively to service delivery areas to maximize patient flow and customer service.

II. TYPICAL PHYSICAL DEMANDS:

• Seeing, hearing, speaking, finger dexterity.

• Frequent: sitting.

• Infrequent: walking, stooping/bending, reaching at and below shoulder level.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

• Work pace varies and is frequently stressful.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION/CERTIFICATION AND LICENSURE:

• High school diploma or equivalent.

B. EXPERIENCE:

• One (1) year clerical or customer service experience, preferably in a healthcare related setting, such as a clinic, hospital, health care agency, medical insurance, or physician’s office.

• Strong time management, organizational, and interpersonal skills.

• Ability to communicate effectively in English, both orally and in writing.

• Proficiency with automated systems and computer applications.

• Prior experience in insurance verification and registration preferred.

Equal Opportunity Employer/Disability/Vet