Job Information
University of Houston - Clear Lake Academic Records Specialist in Houston, Texas
Academic Records Specialist
Description
The Academic Records Specialist performs complex academic records requests including, but not limited to; personal information changes, FERPA requests, grade change requests, vaccine updates, reinstatements from suspension, reinstatements for non-payment, graduation application processing, and name changes. Completes intricate technical and analytical based functions in PeopleSoft SIS. Includes building and updating class schedule changes.
Duties:
Collaborates with other departments to complete grade changes, record changes, and course registration requests.
Processes complex and in-depth student record changes, such as student program plan changes for all academic programs.
Answers inquiries regarding policies, procedures, and student/employee records. Coordinates and responds to requests via phone, email, and in-person.
Codes, indexes, scans, and processes student documents.
Cash handling, creates check deposits.
Serves as support with commencement planning and implementation.
Assists with managing calls queued in the Cisco call center from administrators, staff, faculty, and students.
Assists with managing correspondence contained in the Registrar's Office inbox from administrators, staff, faculty, and students.
Processes transcript requests, collects appeals, reinstatements, and late graduation documents. Performs related duties as assigned.
Qualifications
Required:
High School Diploma or GED.
Minimum two years of customer service experience.
Knowledge of polices, curricula, and academic structure of a college.
Knowledge of course disciplines, educational units, and education history.
Knowledge of general format, content and use of college course catalogs.
Ability to use Microsoft Office products.
Knowledge in Student Information System(s).
Skilled in time management and completing work with minimal errors.
Ability to independently interpret a wide variety of policies and procedures.
Ability to establish and maintain cooperative working relationships with faculty, administrators, and others.
Ability to process work with minimal errors while working in an environment of constant interruptions.
Analyze and troubleshoot complex staff, faculty, or student issues while providing excellent customer service.
Desired:
Associate's Degree preferred.
At least two years of experience in higher education preferred, ideally in Records, Registration, and the Registrar's Office.
Required Attachments by Candidate Resume, Cover Letter/Letter of Application
Notes to Applicant:
Full-time position with benefits. Background check required. To apply, please complete the online application and attach a resume and a cover letter. Applications without the required documents will be considered incomplete and disqualified.
Schedule: Full-time
Organization: C0127 ACADEMIC RECORDS