ADMINISTRATIVE SUPERVISOR (311 Operations)

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ADMINISTRATIVE SUPERVISOR (311 Operations)

Salary

$56,472.00 - $72,009.60 Annually

Location

Houston, TX

Job Type

Full Time

Job Number

34695

Department

Administration and Regulatory Affairs

Opening Date

08/05/2024

Closing Date

10/2/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications Accepted From: All PERSONS INTERESTED

Posting Number: 34695

Division: 311 Operations

Work Location: 2805 McKinney, 3rd floor

Workdays & Hours: Monday - Friday 8 am - 5 pm*

*Subject to Change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

• Oversees the daily operations and personnel over a customer service section

• Provides technical and supervisory training and development programs

• Manages the design, development, and implementation of technical training and supervisory and management development programs.

• Responds to written and telephone inquiries from customers.

• Establishes goals and evaluates section performance

• Trains, develops, counsels, monitors attendance, productivity and evaluates staff performance.

• May act as a liaison to other departments, government agencies and the private sector

• Makes recommendations regarding terminations and disciplinary actions.

• Researches, reviews and evaluates new data, reports, products and other information

• Performs other duties as assigned by management

• Subject to being on call during emergency situations

• May be required to drive on city business

• Handles difficult calls from the public to ensure the most effective procedures are implemented

WORKING CONDITIONS

The position is physically comfortable, the individual has discretion about walking, standing, etc.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a bachelor's degree in business administration, Accounting, Political Science, Psychology or a closely related field.

EXPERIENCE REQUIREMENTS

Three years of experience in personnel, administration, accounting or a closely related field are required.

Directly related professional experience may be substituted for the education requirement on a year-for-year basis.

LICENSE REQUIREMENTS

None

PREFERENCES

Preference will be given to applicants who can work independently with little supervision. Must possess superior oral and written communication skills and strong organization and time management abilities. Applicant must be proficient in Microsoft Excel. Candidate must be capable of grasping and implementing concepts via virtual training as well as hands-on face-to-face instructions.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

None, however, the department may administer and the applicant must successfully complete a skills-assessment relevant to job description.

SAFETY IMPACT POSITION NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 22

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832-393-6150).

If you need special services or accommodations, call (832/393-6150 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employment

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  02

  What is your highest level of education completed?

• High School/GED

• Associate's Degree

• Bachelor's Degree or higher

• None of the above

  03

  Which of the following best describes your professional verifiable experience?

• Less than 3 years experience

• 3 years of experience

• 4 years of experience

• 5 years of experience

• 6 years of experience

• 7 years or more years of experience

• None of the above

  04

  Which of the following functions have you had experience with in your current or previous role? (Check all that apply)

• Maintaining logs and databases

• Data Entry

• Problem Solving

• Customer service (in person and telephone)

• None of the above

  05

  How many years of verifiable experience do you have working in a supervisory capacity?

• 0 - 1 year of experience

• 2 - 3 years of experience

• 4 - 5 years of experience

• 6 years or more years of experience

• No supervisor experience

  06

  In your most current or previous employment, how many years of verifiable experience do you have working in a Call Center?

• Less than 1 year of experience

• 1 year of experience

• 2 years of experience

• 3 or more years of experience

• I have no experience working in a Call Center

  07

  Are you able to work nights and weekends?

• Yes

• No

  08

  With which of the following software applications are you proficient?

• BEGINNER: Perform daily word processing tasks in Word, enter correct data, create a database, import data from Excel in Access, format cells, rows and columns in Excel, create a PowerPoint presentation file with a title slide, bullet points and place in slide loop mode; creates a new e-mail message, checking e-mail in Outlook.

• INTERMEDIATE: Basic formatting and create a variety of templates, mail merges in Word; create primary key to associate data between multiple tables, create a select query in Access; create, modify, and format charts, use graphic objects to enhance worksheets & charts in Excel; add special affects to presentation (design and animation) in PowerPoint; reply, forward, print and delete an e-mail message in Outlook.

• ADVANCED: Manage table data, sort and filter merges in Word, create a split form and report and back up your databases in Access; use the filter and formula functions to manipulate data in Excel; transition presentation slides, link Excel charts to presentation and add voice in PowerPoint; delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments on your calendar.

• EXPERT: Produce table of contents, footnotes, endnotes, bookmarks in Word, manage Macro commands, and manage database objects in Access, use advance formula functions (Vlookup, IF, IS) manage macro commands, group rows in Excel; publish presentation online, embed objects into presentation in PowerPoint; managing multiple calendars, set rules for incoming mail, create subfolders for mail to be placed in Outlook.

• I have no experience in working with Microsoft Office Products.

  Required Question