Airport Operations Assistant-Badging

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Airport Operations Assistant-Badging

Salary

$20.06 - $21.34 Hourly

Location

2800 N Terminal Road

Job Type

Full Time

Job Number

34183

Department

Houston Airport System

Opening Date

06/11/2024

Closing Date

6/25/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications Accepted From: ALL PERSONS INTERESTED

Division/Section: Bush Intercontinental (IAH) / ID BADGING

Workdays & Hours: Shift work, could include a Rotating Schedule - weekends and holidays (Subject to change)

DESCRIPTIONS OF DUTIES/ESSENTIAL FUNCTIONS

The Badging Office for George Bush Intercontinental Airport (IAH) provides friendly Customer Service while conducting badging operations and criminal history record checks authorizing use of the access control system to the working population of IAH. The purpose of the Security group at George Bush Intercontinental Airport (IAH), one of three airports that make up the Houston Airport System (HAS), is to use intelligence-led, risk-based operations to enhance airport security, reduce fear, and provide a safe environment to the traveling public. Airport Security staff-members monitor vendors, tenants, airline operators, Fixed Base Operators (FBO's) and Commercial Business Operators (CBO's), air cargo operators, and all HAS departments for compliance with Federal regulations as well as HAS Operating Instructions. The Airport Operations Assistant is the Airport Trusted Agent for the ID Badging office at Bush Intercontinental Airport (IAH). This position primarily processes Security Badge applicants for the issuance of airport access and identification media. This process helps to ensure the safety and security of employees and passengers throughout the airport. The Airport Operations Assistant properly verifies and provides badged employees with the necessary access to conduct business activities. This position provides daily customer service to all airport users working to achieve HAS Management goals of becoming a high performance organization. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required."

The Airport Operations Assistant duties include but are not limited to:

• Process applicants to include new, renewal, replacement, lost/stolen, and damaged badges.

• Perform and maintain Pro watch when capturing biographic information.

• Compile biometric information using fingerprint capture devices.

• Assist applicants with SIDA and AOA driving training and testing.

• Verify passed background checks prior to them being issued ID media.

• Monitor, verify, and update badges for appropriate access level for multi airports.

• Coordinate with Customs and Boarder Protection for addition of CBP access seals.

• Review and update quality control reports.

• Review and complete badging billing.

• Acts as a Trusted Agent as defined by the TSA.

• Support operation activities, such as responding to routine customer questions and calls for assistance.

• Perform and maintain reports on security activities, such as inspecting security alarm doors, monitoring the perimeter of terminal areas, monitoring radio communications and closed-circuit televisions and performing identification badging activities.

• Perform duties relating to the complete scope of the badging life cycle.

• Contribute to the team effort by performing related duties as needed.

WORKING CONDITIONS

The position routinely requires lifting of moderately heavy items, such as typewriters or records boxes (up to 40 pounds) and/or very long periods of walking on rough surfaces on a routine basis. There are routine discomforts from exposure to moderate of heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a Bachelor's degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.

EXPERIENCE REQUIREMENTS

No experience is required.

Para-professional or professional experience in airport operations/security may substitute for the above education requirement on a year-for-year basis.

LICENSE REQUIREMENTS

Requires a valid Class C Texas driver’s license and compliance with the City of Houston’s policy on driving (AP 2-2).

PREFERENCES

Preference will be given to applicants with experience in office management, badging applicants via processing of biographical and biometrical information. Familiar with computer and technical skills including software knowledge of identification and credentialing software i.e. ProWatch. Ability to multitask using multiple software applications. Ability to communicate diplomatically & effectively, often in tense situations, with all levels of internal & external customers. High level of experience with PC's in the MS Windows and MS Office environments. Data entry experience and attention to details highly desired. Ability to identify and effectively communicate problems and provide alternate solutions. Experience with detecting Fraudulent identification documents. Knowledge of Federal Regulation/US Customs Immigration documents also desirable. Complete assigned tasks and follow instructions with minimal supervision. Must be willing to be a Team Player.

*Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. *

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRE

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION

YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade - 13

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1858.

If you need special services or accommodations, call 281-233-1852; (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  02

  Are you a Houston Airport System employee?

• Yes

• No

  03

  Do you have a valid/current driver's license?

• Yes

• No

  04

  What is the highest level of education you have completed?

• Less than a High School Diploma

• High School Diploma or GED

• Associate's Degree

• Bachelor's Degree

  05

  What is your degree concentration?

• Aviation Management

• Airway Science

• Business Administration

• Public Administration

• Law Enforcement

• Criminal Justice

• No degree

  06

  How many verifiable years of para-professional or professional experience in airport operations/security do you possess?

• Less than 2 years

• 2 to less than 4 years

• 4 to less than 6 years

• 6 years to less than 8 years

• 8 years or more

• No experience

  07

  Previous work environment as it relates to this position (check all that apply):

• Data Entry

• Office Management

• Customer Service

• Regulatory/Documentation

• None of the above

  08

  Please select the verifiable work experience listed below. (check all that apply)

• Knowledge of US Customs Immigration documents

• Detect Fraudulent identification documents

• Process of biographical and biometrical information

• Identification and credentialing software applications

• Multi-task multiple software

• Communicate diplomatically & effectively in tense situations

• Performing repetitive nature data entry

• Experience with scanner fingerprinting

• Effectively communicate problems by providing alternate solutions

• None of the above

  09

  Select the following software applications in which you are proficient? (Check all that apply

• Word

• Excel

• Outlook

• Windows

• Pro-Watch

• None of the above

  10

  Describe your previous record auditing experience? "See Resume" is NOT an acceptable answer. If no experience, please type "N/A"

  11

  Describe your investigative/research experiences you have performed as it relates to this position. "See Resume" is NOT an acceptable answer. If no experience, please type "N/A".

  12

  Describe your experience working in an office environment? "See Resume" is NOT an acceptable answer. If no experience, please type "N/ A".

  13

  Describe your previous experience performing repetitive manual data entry. "See Resume" is NOT unacceptable answer. If no experience, please type "N/A".

  Required Question