A great opportunity to join our team as an Alert:24 Security Risk Analyst. The successful candidate will work as part of the Alert:24 Crisis Support team within WTW’s Crisis Management Division.

WTW is an S&P 500 company with a global footprint and over 40,000 employees. WTW provide consultancy services, risk management and insurance broking to clients. Crisis Management is a global division within WTW’s insurance broking arm providing insurance products to protect client’s people and assets. WTW’s Crisis Management division offer insurance products such as Special Crime (formerly known as Kidnap for Ransom), Active Assailant, Accident & Health, Evacuation and Terrorism & Political Violence.

Alert:24 is WTW’s in-house security risk advisory and 24-hour crisis support client service and the team sit within the Crisis Management division. Alert:24 provide clients with intelligence, consultancy and training to support their physical security risk management planning. The team also provide a 24/7 incident triage and crisis support service to clients. (Please note this is not a Cybersecurity/ IT position).

The Role

The successful candidate will be joining the Alert:24 Crisis Support team as a Security Risk Analyst. The primary responsibilities for the role are:

• Supporting WTW Crisis Management insurance clients through the security incident timeline, notifying designated third-party assistance providers and other stakeholders to ensure the timely response to insured security events.

• Monitoring current and emerging threats which concern our clients and carrying out crisis response operational duties.

• Providing timely intelligence and analysis to clients and internal teams

• Producing a range of global intelligence products to help our clients better understand and mitigate risks to their people traveling and operating across the globe.

• Maintaining a high-level of coordination and collaboration across our global hubs, ensuring 24/7 continuity of service for our clients.

• Supporting our team of security consultants who provide a range of client-facing training and consultancy services.

The successful candidate will be working as part of a specialist global team that provides a 24/7 client service through 3 teams based in Sydney (AUS), Houston (US) and Reading (UK).

As part of this role, you will be required to manage crisis response related incidents, which require communication directly with clients, security and assistance providers as well as internal stakeholders to help clients during crises and emergencies. You will be involved in the day-to-day monitoring of global security developments, using social media, open-source reporting and purpose-made risk platforms, to identify threats to our clients based on their risk profiles and exposures, alerting them as necessary. In order to support clients, you will work closely with colleagues and internal teams to conduct research and write bespoke reports as well as providing mitigating security advice. You will be supported by an experienced management team in the execution of your responsibilities.

The shift pattern is day shifts only, during set hours; however, workweek can and does span weekend days.

A background in security and/or intelligence is preferred, although any relevant experience or knowledge of crisis management, global intelligence, including relating to medical, natural and cyber risks, is advantageous. Strong intelligence analysis, global monitoring and knowledge of global developments is an important need for this position. We are looking for an enthusiastic and self-motivated team player.

A background in security and/or intelligence is preferred, although any relevant experience or knowledge of crisis management, global intelligence, including relating to medical, natural and cyber risks, is advantageous. Strong intelligence analysis, global monitoring and knowledge of global developments is an important need for this position. We are looking for an enthusiastic and self-motivated team player.

The Requirements

• Master’s degree and/or a degree in a Political Science, International Studies, History and/or security discipline or related field is a desirable.

• A background in security risk is a desirable but not essential.

• Consistent and thorough knowledge of global developments and/or regional intelligence conditions and environs is highly preferred.

• Strong global monitoring, intelligence and research capabilities.

• The ability to communicate accurately and clearly.

• Able to work effectively in a small team.

• A keen interest in current affairs, geopolitics and security monitoring and analysis.

• High degree of self-discipline and commitment.

• Effective report writing skills, with fine attention to detail.

• Strong IT skills is an advantage.

• Experience of mapping software (QGIS, ArcGIS etc.) is desirable but not essential.

• Conversational ability in a second language desirable but not essential

Equal Opportunity Employer

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (https://cdn-static.findly.com/wp-content/uploads/sites/1862/2023/01/31091722/Washington-State-Time-Off.pdf) ( Washington State only )

• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.