Responsibilities

Under the oversight of the Laboratory Ancillary Support Supervisor, the Ancillary Support Coordinator will serve as the point of contact for all service-related issues for Lab Services. This role will provide high level customer service and will work to build strong relationships with KSC employees, 3rd party contractors, and patients. The Ancillary Support Coordinator will serve as the focal point of communication providing resolution to concerns involving TATs, supplies, interface issues, test add-ons, send-out testing sourcing and other items as needed. The Ancillary Support Coordinator will also provide administrative support to ensure the highest level of customer services is provided within the Laboratory Services Department which includes also includes problem initiation, investigation, and resolution.

Job Title: Ancillary Support Coordinator, Laboratory Services

Location: Main Campus, IBC Building Admin

Department: Lab Services

Job Type: Full Time

Salary Range: $59,108 - $73,025 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)

Qualifications

Education

Required: Associate Degree in Medical Lab Technology, Biology, Chemistry, or related life science or

Additional 3 years of relevant customer service or MLT/MT experience may be substituted for degree.

Preferred: Bachelor’s Degree in medical Lab Technology, Biology, Chemistry, or related life science

Experience

Required: 3 years prior MLT or MT experience

OR

5 years’ customer service experience within a laboratory, clinical or hospital environment

OR

5 years’ experience working in a contact center/ call center environment

Preferred: N/A

License(s)

Required: Valid driver’s license

Preferred: N/A

Special Skills

Required: Intermediate Microsoft Office Suite skills

Preparation and analysis of quarterly and monthly reports

Medical terminology used in a clinical setting

Preferred: N/A

Other

Required: Excellent written and verbal communication skills ability to deliver organized and concise

presentations tailored to audience.

Critical thinking skills to support good judgment and decision-making; able to carefully consider impact of

actions on all affected departments.

Excellent time management and prioritization skills- ability to work independently

Detail-oriented

Flexibility, must be able to work extended shifts or weekends in situations deemed necessary by management

Excellent customer service skills; must exhibit

Preferred: Bilingual

Working Environment: Office/Clinic

About Us

Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.

Why Kelsey-Seybold Clinic?

• Medical, Vision, and Dental

• Tuition Reimbursement

• Company Matching 401K

• Employee Reward and Recognition Program

• Paid time off for vacation, sick, and holidays

• Employee Assistance Program

• Continuing Medical Education allowance

Kelsey-Seybold Clinic strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by organizational policy or by federal, state, or local laws unless such distinction is required by law. Kelsey-Seybold is a VEVRAA Federal Contractor and desires priority referrals of protected veterans.