Description We are seeking an Application Support Engineer to join our team in the manufacturing industry, based in Houston, Texas. This role offers a long term contract employment opportunity, where you will primarily act as an application owner, ensuring applications are patched and updated properly. You will be part of a skilled team, supporting various systems in a manufacturing setting.

Responsibilities:

• Acting as a primary owner of multiple applications, ensuring their proper functioning and maintenance.

• Handling support tickets efficiently and effectively to resolve issues.

• Ensuring applications are updated and patched in a timely manner to avoid any potential system interruptions.

• Coordinating with the application vendor for any modifications that need to be handled externally.

• Utilizing ServiceNow for ticketing and project management tasks.

• Providing Tier 1 through 4 support, escalating issues to the application vendor when necessary.

• Following the Software Development Life Cycle (SDLC) for any updates or patches, acting as a Project Manager when required.

• Rotating application focus periodically to ensure all systems are adequately supported.

• Gaining experience in supporting specific systems such as Leakdoss and Limb systems.

• Collaborating effectively with a team of 12 members with varying levels of experience in application support. Requirements • Demonstrated proficiency in Application Support

• Proven experience with Project Management

• Proficiency in ServiceNow Application

• Familiarity with ServiceNow ITSM

• Experience with Ticketing Systems

• Bachelor's degree in Computer Science, Information Systems, or related field

• Excellent problem-solving abilities

• Strong written and verbal communication skills

• Ability to work collaboratively in a team environment

• Willingness to learn and adapt to new technologies and processes

• Ability to multitask and prioritize effectively.

• Strong attention to detail

• Experience in the Manufacturing industry preferred. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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