Customer Service Clerk (Youth or Adult)

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Customer Service Clerk (Youth or Adult)

Salary

$15.91 - $16.50 Hourly

Location

Various

Job Type

Full Time

Job Number

33837

Department

Houston Public Library

Opening Date

04/13/2024

Closing Date

5/10/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications Accepted From: All Persons Interested

PN# 33837

Division: Customer Experience

Section: NL and Central

Location: Various

*Workdays & Hours: Monday – Sunday 8:00 AM – 8:15 PM (Various/Shifts)

*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Customer Service Clerks (Youth or Adult Services) in our Neighborhood Libraries and Central Library. Successful candidates will provide exceptional customer service at the customer service desk to find basic information and library material, assist customers with library services, policies, procedures, resources, basic technology, and computer usage, retrieve library materials and shelve returned materials, assist with programs and other library services, and enjoy interacting with people of all ages from diverse backgrounds. In addition to these duties, the following specialized tasks may be part of the daily work.

The Customer Service Clerk (Youth Services) duties may include:

• Assist with innovative programming in the library for youth of all ages including story time, crafts, STEM kits, and passive programming.

• Collaborate with local community groups, other libraries, and city departments, as well as schools and day care centers.

• Utilize general knowledge of literature and resources to promote many services like literacy and homework help resources such as Brainfuse and Learning Express Library.

• Enjoy working with youth and creating quality experiences for them and their families; and

• Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift.

The Customer Service Clerk (Adult Services) will:

• Assist with programming in the library for all ages including open job labs, computer classes, out of school time, English classes (ESOL), Citizenship classes, and adult literacy classes.

• Collaborate with local community groups, other libraries, and city departments.

• Utilize general knowledge of library resources for adults to promote library resources such as international services and library technology.

• Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift. (80 hours bi-weekly).

  Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing, please visit www.houstonlibrary.org/hpl-locations

WORKING CONDITIONS

Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Six (6) months of clerical/customer service experience are required.

LICENSE REQUIREMENTS

A valid Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2) preferred.

PREFERENCES

PREFERENCES:

• Proficient computer skills and working knowledge of Microsoft Office;

• Experience working with people of diverse backgrounds;

• Ability to communicate effectively orally and in writing;

• Strong interpersonal skills and the ability to collaborate with others;

• Experience working with children and families; and

• To better serve our diverse communities, fluency in a foreign language is highly preferred.

  Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED No

However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 10

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-1439.

If you need special services or accommodations, call (TTY 7-1-1).

If you need login assistance or technical support call 855-524-0465.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a current Houston Public Library employee?

• Yes

• No

  02

  Please indicate the highest level of education you have successfully completed and received a diploma/degree: (select one)

• High school diploma or GED

• Associate's Degree

• Bachelor's Degree or higher

• None of the above

  03

  Please indicate the amount of verifiable customer service experience you have: (select one)

• Less than 6 months

• 6 months to less than 1

• 1 year to less than 3

• 3 or more years

  04

  Describe your work experience in customer service. (See Resume Disqualifies)

  05

  Which kind of customer service do you have the most experience with? (Check all that apply)

• Retail

• Restaurant or Fast Food

• Administrative

• Call Center

• Other Customer Service

• No Customer Interaction

  06

  Do you have experience working in a public library setting?

• Yes

• No

  07

  Describe your public library work experience (If you do not have experience, please put N/A).

  08

  Which of the positions are you most interested in? (Candidates will be considered for all positions regardless of their selection.)

• Youth Customer Service Clerk

• Adult Services Customer Service Clerk

• Central Customer Service Clerk

  09

  Do you have any of the following experiences working with youth?

• Reading aloud to children

• Arts and Crafts with youth

• Science activities with youth

• No Youth experience

  10

  Describe your experience providing services and programs to youth. (If you do not have experience, please put N/A).

  11

  Do you have experience working with adults?

• Teaching technology skills

• Teaching English classes

• Teaching citizenship classes

• Assisting with job seeking

• No experience teaching adults

  12

  Describe your experience working with adults. (If you do not have any experience, please put N/A)

  13

  Please indicate your proficiency level in Microsoft Word & Excel, and Internet Research.

• Beginner (ex: create basic documents and/or spreadsheets with limited experience with other functionalities)

• Intermediate (ex: insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting)

• Advanced (ex: insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation)

• No Experience

  14

  Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply:

• Spanish

• Chinese

• Vietnamese

• Arabic

• French

• Other languages

• I am not bilingual

  15

  Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  Required Question