CUSTOMER SERVICE REPRESENTATIVE I

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CUSTOMER SERVICE REPRESENTATIVE I

Salary

$16.68 - $22.90 Hourly

Location

8000 N. Stadium

Job Type

Full Time

Job Number

33928

Department

Houston Health Department

Division

Community Health Services - Area B

Opening Date

04/23/2024

Closing Date

5/10/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications Accepted From: All Persons Interested

Job Classification: Customer Service Representative I

Posting Number: 33928

Division: Community Health Services- Area B

Workdays & Hours: Mon-Fri./8am-5pm

*Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

As Customer Service Representative 1 for a senior nutrition program, your primary responsibility will be to provide excellent service to program participants and their families. This may include answering phone calls, responding to emails, and assisting with program enrollment and eligibility verification. You will also be responsible for explaining program benefits and services, as well as addressing any questions or concerns that participants may have. Will also include:

• Effectively communicate with seniors, coordinators, and the Administration Manager.

• Maintain accurate daily and weekly counts for meals and transportation.

• Cultivate partnerships with community agencies to secure volunteer presenters and ensure completion of weekly volunteer presentation forms.

• Handle volunteer forms for participants assisting with program activities.

• Record daily attendance of participants.

• Facilitate Client Intake process, ensuring all necessary service request forms are completed.

• Ensure accurate service tracking and reporting, supported by required documentation and program criteria.

• Address consumer calls promptly and efficiently.

• Manage change of status procedures as required.

• Organize and supervise field trips.

• Conduct monthly facility and safety inspections at all three program locations.

• Complete incident reports and oversee fire drills as necessary.

• Compile and submit monthly reports to AAA.

• Process Journal Entries for required Program Income, such as participant donations.

• Fulfill other assigned duties as needed.

• Enter meals, EBI (Evidence-Based Interventions), and transportation data accurately into the SPURS system.

• Demonstrate the ability to work independently, stay motivated, and take initiative on projects, including preparation for audits.

WORKING CONDITIONS

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds.

MINIMUM REQUIREMENTS

MINIMUM EDUCATION REQUIREMENTS

Requires a high school diploma or a GED.

MINIMUM EXPERIENCE REQUIREMENTS

Six (6) months of administrative or customer service related experience is required.

Substitution: An Associate’s degree may be substituted for the experience requirement.

MINIMUM LICENSE REQUIREMENTS

None.

PREFERENCES

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILSS TESTS REQUIRED:

Department may administer skills assessment test

SAFETY IMPACT POSITION: No

SALARY INFORMATION: GRANT FUNDED POSITION

Grants & Special fund positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred. Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade: 13

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-4632.

If you need special services or accommodations, 832-393-4632 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  02

  Are you a current City of Houston employee?

• Yes

• No

  03

  Do you have a valid/current driver's license?

• Yes

• No

• My license is presently restricted, suspended or revoked

  04

  Which of the following best describes your level of education?

• A high school diploma/GED

• An Associate's degree

• A Bachelor's degree

• A Master's degree

• None of the above

  05

  Which of the following best describes your experience?

• Less than 6 months

• 6 months to 1 year

• 1 year to 3 years

• 4 years or more

• None of the above

  06

  Which of the following best describes your level of experience of working in community organizational work, resource and referral services?

• Less than six (6) months of experience

• At least six (6) months, but less than one (1) year

• At least one (1) year, but less than two (2) years

• More than two (2) years experience

  07

  Are you willing to work outside normal business hours, including nights and weekends?

• Yes

• No

  08

  Which of the following best describes your experience delivering presentations, training and translating technical information to various diverse audiences?

• Beginner

• Intermediate

• Advance

• Expert

• No experience

  09

  Please briefly elaborate on your experience in working with Community Organizations in coordinating services and programs, years of experience, software used and proficiency level, etc. (NOTE: "See Resume" reference will not be accepted as satisfactory response to this question.)

  10

  Which of the following best describes your experience delivering training and translating technical/medical information to various diverse audiences?

• Beginner

• Intermediate

• Advance

• Expert

• No experience

  11

  Which best describes your experience in service coordination or serving as a team/project leader?

• At least six (6) months, but less than 1 year

• 1 year but less than 2 years

• 2 years but less than 3 years

• 3 years or more

• No experience

  12

  Do you have any experience working with vulnerable populations?

• Yes

• No

  13

  What languages are you fluent in speaking, reading, and writing? (Check all that apply)

• English

• Chinese

• Spanish

• French

• Korean

• Other

• I am not bilingual

  Required Question