Description We are in search of a Help Desk Analyst II to join our team. The role is primarily based in Houston, Texas. As a Help Desk Analyst II, you'll be tasked with providing technical assistance, managing AV equipment, and liaising with various teams across multiple locations. The position offers a contract to permanent employment opportunity.

Responsibilities:

• Providing excellent customer service by promptly responding to service desk queries and issues

• Setting up and managing Microsoft Teams Kits and Rooms for seamless communication

• Cooperating with remote field operations and offices across the US, with a possibility of travel

• Assisting in the management of vendors to ensure quality of service

• Taking charge of basic troubleshooting tasks, using remote desk tools when necessary

• Supporting the operation of 60 conference rooms across the US, ensuring all AV equipment is functioning optimally

• Working with digital signage and teams conference rooms to facilitate efficient communication

• Utilizing your skills in Android Development, Cisco Technologies, Citrix Technologies, and Mac Computers to enhance service provision

• Ensuring accurate configuration management and deployment of computer hardware and software

• Utilizing Microsoft Active Directory to manage user accounts and access rights. Requirements

• Proficiency in Android Development, with the ability to troubleshoot and resolve software issues.

• Extensive knowledge of Cisco Technologies, including the ability to manage and maintain network systems.

• Demonstrated competence in Citrix Technologies, including the ability to support virtual desktop infrastructure.

• Familiarity with Mac Computers, including troubleshooting and repairing hardware and software issues.

• Proficiency in Microsoft applications and systems, including Word, Excel, PowerPoint, and Outlook.

• Experience with Active Directory, including managing user accounts and handling access control.

• Demonstrated competence in Apple Devices, including troubleshooting, setup, and maintenance.

• Extensive knowledge of Computer Hardware, including the ability to diagnose and fix hardware issues.

• Proficiency in Configuration Management, including the ability to maintain and improve system configurations.

• Experience with Deployments, including the ability to manage and oversee software and hardware installations.

Call today for Immediate Consideration!

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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