Description We are in search of a Help Desk Analyst to join our team located in Houston, Texas. This role is pivotal in supporting our team and over 200 end-users across multiple locations. This job function is within the IT industry, providing direct assistance to users on a variety of technical issues. This position offers a long-term contract employment opportunity.

Responsibilities:

• Provide end-user support for a wide range of hardware and software issues.

• Utilize MS Office 365 suite for various tasks and troubleshooting.

• Manage Active Directory operations and ensure seamless user access.

• Work collaboratively with a small team to handle a large volume of end-users.

• Utilize and maintain imaging systems to ensure up-to-date software.

• Address and resolve user inquiries to ensure smooth operations.

• Monitor and maintain Windows 10-11 systems across multiple locations.

• Ensure accurate records of issues and resolutions for future reference.

• Support multiple locations with potential for remote assistance.

• Continually update skills and knowledge to provide the most efficient support. Requirements • Proficiency in MS Office 365

• Experience with Active Directory

• Proven track record in end-user support

• Strong problem-solving and analytical skills

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced, team-oriented environment

• High level of initiative and self-motivation

• Ability to prioritize and manage multiple tasks simultaneously

• Familiarity with help desk software and remote support tools

• Strong customer service orientation

• Knowledge of ITIL and service management

• Ability to work flexible hours, if needed

• Bachelor's degree in Information Technology, Computer Science or related field (preferred but not mandatory) Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .