JOB OVERVIEW:

Provide turndown service and clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES:

Financial Returns

• Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.

• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping

People

• Promote teamwork and quality service through daily communication and coordination with other departments.

Guest Experience

• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

Responsible Business

• Provide turndown service according to established brand or hotel standards and procedures such as turning down linens, closing drapes, refresh amenities, etc.

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. as needed.may include cleaning of kitchen area, coffee maker, cups, glasses, silverware, etc.

• Report to supervisor of needed repairs or unsafe conditions

• Report, turn-in and/or log all lost and found items according to established procedures

• Perform other duties as assigned.

QUALIFICATION AND REQUIREMENTS

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and/or pulling approximately 200 pounds

• Frequently standing up and moving about the facility

• Frequently handling objects and equipment to maintain the facility

• Frequently bending, stooping, and kneeling.

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.

• Basic reading, writing and math abilities are utilized often when reading room assignments, completing checklists, and replacing room linens and amenities

May be required to work nights, weekends, and/or holidays

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.