At Houston Methodist, the Lead Supply Chain Tech position serves as a resource/expert for providing services relating to the Supply Chain department. In addition to performing as a Supply Chain Technician, this position may provide the first level of leadership support to team members. The Lead Supply Chain Tech position provides guidance and support with supply orders, equipment, or services routinely performed by the department where time and critical needs are required to meet clinical needs. Duties for this position are varied and may include many of the following: organize work review time cards for accuracy, conduct quality assurance audits, develop and implement quality improvement activities, train and mentor staff, provide input on staff performance and development needs, lead and regularly perform special projects, collect/analyze/report on data, prepare reports on performance and metrics, and other responsibilities of a similar nature and level.

PEOPLE ESSENTIAL FUNCTIONS

• Independently and expertly serves as the department primary resource for staff ensuring optimal department services and outcomes. Collaborates with management by actively communicating and reporting pertinent information and data in a comprehensive manner.

• Role models excellent, clear and professional communication skills to achieve mutual understanding and problem resolution. Demonstrates a positive work environment and contributes to a team focused work unit that actively helps one another achieve department goals.

• Fosters a positive and constructive teaching environment by engaging coworkers with learning opportunities that are valuable and in alignment with business objectives.

SERVICE ESSENTIAL FUNCTIONS

• Organizes the work flow, pro-actively problem-solves, anticipates needs, manages multiple ongoing priorities with minimal supervision.

• Serves as the initial point of contact for customer concerns escalating issues when appropriate. Provides reports to management of requests, issues to be addressed, and all important information necessary to ensure department success.

• Anticipates and coordinates durable/portable equipment needs, i.e. crash cart, suction equipment, etc., by ensuring equipment, not routinely available within the customer's department, are obtained and distributed timely.

• Ensure clinical supply and equipment areas are clean and organized. Thoroughly captures accurate information and applies comprehensive knowledge of supplies and equipment to meet requestor's needs.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Conducts quality audits on equipment, processes, outcomes and documents, develops and evaluates processes and procedures. Responsible for trouble-shooting concerns in the inventory management systems, including but not limited to PAR Excellence Scale Errors or locating deliveries based on flow through the systems, as appropriate. Monitors the hospital inventory systems and MARS, customer needs to ensure product availability for caregivers.

• Assists with implementation and education of department-based safety initiatives, standards of practice and protocols. Develops skills of team members and continually assists with improving skills, performance and outcomes.

FINANCE ESSENTIAL FUNCTIONS

• Responsible for input and overseeing of all Supply Chain transactions, ensuring they are completed accurately within the appropriate tracking systems and within the established guidelines of the department.

• Performs timely and accurate daily charge reconciliation process, as part of inventory management, and communicates variances and offers problem resolutions to management.

• Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks and provides leadership to team members on effective and efficient utilization of time, minimizing incidental overtime. If assigned, accurately reviews and edits team members' time cards for management approval.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Identifies and implements innovative solutions, ideas and suggestions that improve quality or services. Participates in committees and task forces as assigned, ensuring that critical objectives are clearly explained and action items are appropriately performed. Follows up on action items as necessary to ensure completion of assignments. Assists with special projects and initiatives as assigned.

• Participates in committees and task forces as assigned, ensuring that critical objectives are clearly explained and action items are appropriately performed. Follows up on action items as necessary to ensure completion of assignments. Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. Completes and updates the individual development plan (IDP) on an on-going basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

• College preferred

WORK EXPERIENCE

• Three years of previous experience in a customer service role or Healthcare, Supply Chain or Materials Management

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.

• Knowledge of Personal Protective Equipment and process requirements for Sterile Supply helpful

• Demonstrates critical thinking skills

• Ability to work independently; capable of handling challenging / difficult situations. Demonstrates sound judgment

• Exhibits strong interpersonal, teamwork and leadership skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers

• Adapts to multiple ongoing priorities with minimal supervision including, organizing work flow and actively participating in problem solving

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes

• Scrubs Yes

• Business professional No

• Other (department approved) No

ON-CALL*

*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL

Travel specifications may vary by department

• May require travel within the Houston Metropolitan area No

• May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America’s “Best Hospitals.” As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation’s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist’s primary academic affiliates are among the nation’s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds, 85 operating rooms and more than 8,400 employees, Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.