SENIOR IT PROFESSIONAL - INFRASTRUCTURE

Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4458094)

Apply



SENIOR IT PROFESSIONAL - INFRASTRUCTURE

Salary

$84,812.00 - $110,000.02 Annually

Location

16930 John F. Kennedy Blvd.

Job Type

Full Time

Job Number

33835

Department

Houston Airport System

Division

HAS- 1190.1100 -IT TECHNOLOGY INFRASTRUCTURE

Opening Date

04/17/2024

Closing Date

4/30/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications will be accepted from: ALL PERSONS INTERESTED

Division/ Section: HAS IT Tech Infrastructure

Workdays & Hours: M-F 8-5 (on-call rotation)

PURPOSE OF DIVISION

The Information Technology Division is responsible for providing and maintaining the technology infrastructure, systems, and applications that act as a force multiplier to assist the Houston Airport System in pursuing its mission and vision. The Information Technology Division is further responsible for maintaining awareness of, and then sourcing and implementing technology, as and when it emerges, to keep the Houston Airport System at the vanguard for safety, efficiency, and above all, superior customer service.

PURPOSE OF THE POSITION

The purpose of this position is to ensure the IT and Operational Technology (OT) infrastructure (hardware, software, voice and data networks, storage, servers, mobile and wired telephony) is maintained and works reliably to meet business needs by providing day-to-day operational support for existing infrastructure services and users of those services; completing highly complex technical assignments and project-based work to promote the effective use of new and existing technology; and mentoring junior infrastructure support staff.

The responsibilities of this position include, but are not limited to:

TECHNICAL EXPERT: Has advanced technical certifications that demonstrates mastery of a specialized infrastructure discipline. Typically participates in industry/technical users’ groups. Proactively resolves highly complex technology problems by providing expert technical advice. May serve as highest level of escalation internally. This position is routinely expected to provide guidance, technical support, and find creative solutions to a variety of business needs.

OPERATIONS & MAINTENANCE: Oversees a variety of highly complex analytical and technical assignments; provides subject matter expertise and advice for assigned technology and infrastructure systems. This position plans, manages, and implements infrastructure projects and upgrades; designs and documents infrastructure processes, procedures, and standards. Ensures effectiveness of infrastructure by performing preventive maintenance work and monitoring system performance; diagnoses problems; works with external vendors and COH departments; and supports back-ups for a variety of technologies, business units, and systems.

WORKING CONDITIONS

There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a Bachelor’s degree in Computer Science, Management, and Information Systems (MIS) or a closely related field.

Information systems-specific technical certifications may be substituted for 1 year of either the education or the experience requirement, as applicable.

Related professional Information Systems experience may be substituted for the education requirement on a year-for-year basis.

EXPERIENCE REQUIREMENTS

At least six (6) years of technology experience supporting IT infrastructure. System-specific technical certifications required. Advanced certifications and applicable work experience beyond six (6) years may be substituted for up to two (2) years of the education requirement.

System-specific technical certifications may be considered for substitution for 1 year of experience.

A Master’s degree in Computer Science, Management Information Systems (MIS) or a closely related field may be substituted for two years of the experience requirement.

LICENSE REQUIREMENTS

None

PREFERENCES

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

• 5 years of progressive experience in deploying, managing, supporting, patching and optimizing VMware clusters.

• 5 years of progressive experience in deploying, managing, supporting, patching and optimizing storage area networks, similar to Dell Compellent, HPE Nimble, Dell EMC Isilon, and Brocade fabrics

• 5 years of experience in backup technologies, managing backup jobs, testing jobs and optimizing backups. Especially using Veeam backup and Replication or other major backup applications.

• 5 years of experience managing, tuning, and auditing Microsoft Active Directory, including DNS, DHCP, DFS, and GPOs.

• 3 years of experience with alert management, including optimizing alerts, resolving alerts and customizing alerting thresholds and alerting strategies. Preferred Solarwinds experience or other major alerting tool.

• 3 years Azure and or AWS cloud technology experience, including networking, provisioning, load balancing, backups, troubleshooting, and designing cloud based infrastructures.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION

YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 28

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Application must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1858). If you need login assistance or technical support call 855-524-5627. If you need special services or accommodations, call (281-233-1858). (TTY 7-1-1)

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicant are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  02

  Are you a Houston Airport System employee?

• Yes

• No

  03

  What is the highest level of education you have completed?

• Less than a High School Diploma/GED

• High School Diploma/GED

• Associate Degree

• Bachelor's Degree

• Masters Degree

  04

  Please indicate the degree concentration you obtain ("See Resume" is not acceptable, if statement does not apply, please insert N/A)

  05

  How many years of technology experience do you have supporting IT infrastructure?

• Less than 2 years

• 2 to less than 4 years

• 4 to less than 5 years

• 5 to less than 8 years

• 8 to less than 10 years

• 10 years or more

• No experience

  06

  Are you a self-guided, minimal direction needed, decision making employee?

• Yes

• No

  07

  Work platform experience: please check all you have "verifiable" experience with.

• Microsoft Windows OS platforms

• Ticket management software (i.e. ServiceNow, Remedy)

• Microsoft system center configuration manager (SCCM) -patching/reporting –OS Deployments –Application Deployments

• VMWARE

• Vxrail

• Veeam

• AWS

• Azure

• No experience

  08

  Which of the following technician tools do you have experience with? (Check all that apply)

• VMWARE vSphere

• Dell Compellent/EMC Isilon/SAN Storage

• PowerShell

• Windows Server

• Solarwinds Management

• Linux Sever

• System Center Configuration Manager (SCCM)

• None of the above

  09

  How many years of supervisory experience in the area of Information System and/or Project Management do you have?

• Less than 1 year

• 1 to 3 years

• 3 to 6 years

• 6 to 9 years

• 10 years or more

• No experience

  10

  Have you made decisions that negatively impacted operations?

• YES

• NO

  11

  Describe how to backup and restore a virtual machine? (see "resume" is not acceptable, if no experience please insert N/A

  12

  How would you harden a GUI enabled windows 2019 server? (see "resume" is not acceptable, if no experience please insert N/A)

  13

  Do you have a valid, non-expired, system-specific technical certification (If yes, please attach to application.)

• YES

• NO

  Required Question