Job Description Summary

Coordinates and manages projects aligned with the Credit Unions strategic plan; collaborates with project stakeholders to acquire appropriate resources; coordinates the efforts of team members in order to deliver projects according to plan and within budget.

Job Description

Essential Duties and Responsibilities

• Collaborates with employees regarding new and existing projects; creates timeline, budget and prioritization for projects across the Credit Union.
• Coordinates the efforts of internal resources and third-party contractors or consultants in order to deliver projects according to plan and within budget.
• Monitors project progress to ensure established deadlines and project objectives are met; suggests project plan changes to meet evolving operating conditions and organizational objectives.
• Facilitates and troubleshoots problems associated with the development, design, and coordination of projects; oversees quality control throughout the lifecycle of the project.
• Interacts with other departments and vendors to research, resolve problems and provide requested information.
• Promotes the Credit Union by participating in community involvement and special events.

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
• Delivers friendly, caring service to internal and external members.
• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
• Follow all physical and online security procedures and maintain strict confidentiality of all member information.
• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
• Works scheduled hours and maintains punctuality.
• Performs other related duties as assigned or requested.

EDUCATION/EXPERIENCE

Minimum Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required. An equivalent combination of education and experience may be considered.

Education Requirements

4 Year / Bachelors Degree - Business, Management, Finance or closely related field - Required

Professional certification in Project Management (PMP) - Preferred

Experience Requirement

3 Years - Project management experience - Required

Project management experience in a financial institution - Preferred

SKILLS/ABILITIES

• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
• Provide guidance in the resolution of complex problems utilizing advanced knowledge and experience within areas of responsibility.
• Use logic, reasoning and mathematical skills to solve practical problems and make sound decisions.
• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
• Use correct English including spelling, grammar and punctuation.
• Operate computers and use business software and other standard office equipment.
• Understand and follow written and oral instructions.
• Set priorities and manage ones own time effectively.

PHYSICAL DEMANDS

Physical Demands Disclaimer

The physical demands described here are representative of those tha must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Intermittent standing, sitting, walking, bending and climbing.
• Using hands repetitively to handle, feel or operate computers and other standard office equipment.
• Reaching with hands and arms.
• Intermittent lifting and carrying up to 25 pounds.

WORK ENVIRONMENT

Work Environment Disclaimer

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Work Environment

Works in general office environment in a financial services facility.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity