Human Resources - Employee Relations Specialist

Job Description:

As a People/Human Resources professional specializing in Employee Relations, would you find satisfaction in making a difference in a dynamic, global environment? Are you energized by working through complex people-related matters and contributing to positive change? If so, we’d love to have you join our People Services (Tier 2) Advisory Team at Sage!

Internal Title: People Advisor - Complex Queries

Why Join Us?

• Global Impact: While your role's primary focus will be employee relations queries for our North American colleagues, you'll be part of a team that collaborates across regions (countries), providing seamless support and ensuring best practices.

• Innovative Environment: Leverage valuable technology to gain data-driven insights and trend analysis, driving informed decisions and continuous improvement.

• Collaborative Environment: Work closely with other People Service teams and People Business Partners.

• Professional Growth: Specialize in the North American region while being cross-trained in others, enhancing your knowledge, capabilities, and career development.

What You’ll Do:

Each day brings a new challenge and an opportunity to make a real impact

• Provide expert advice, guidance, and support on policies and procedures.

• Manage complex queries related to employee lifecycle activities, including employee relations, absence management, performance management, and more.

• Engage and update colleagues and managers throughout their case management journey.

• Analyze data and trends to identify training needs and opportunities for improvement.

• Collaborate with the wider People Function to drive change and optimize processes.

Why you might love it:

• Variety: No two days are the same, keeping your work dynamic and engaging.

• Impact: Your expertise directly influences the business and the colleagues you support.

• Growth: Cross-training in different regions enhances your skills and career development.

• Support: A close-knit team that values individual approaches and collective success.

Why Sage?

Become part of a stable, global software (SaaS) company where you’ll not only find a comprehensive compensation package ($XX,000 + 15% annual bonus + robust benefits) but also an environment that prioritizes your well-being and development. Here, you’ll have the chance to grow your international professional network while working with a diverse People team. We value work-life balance, promoting a culture that respects your time and encourages your growth. Our core values—Human, Trustworthy, Bold, and Simple—guide everything we do, ensuring you can do the right thing in a supportive and trusting environment. Plus, Sage is committed to giving back to the community through our Sage Foundation; we offer 5 paid days a year for volunteer work. We believe that making a positive impact on society starts with us. Learn more here:https://www.sage.com/en-us/company/careers/

Location Requirement:

Hybrid; 2 days per week of in-office collaboration from our new North America Headquarters in Atlanta (619 Ponce, March 2025)

Minimum Qualifications: Is this you?

• 3 years of experience in Human Resources and at least 2 years of experience specializing in Employee Relations.

• Proven knowledge of U.S. employment laws and HR compliance, with a readiness to learn about Canadian regulations.

• Experience with case management systems and HRIS (Human Resources Information Systems).

• Proficiency in Data Analysis to effectively interpret and leverage HR data.

• You are known for your excellent and effective communication skills (both verbal and written).

• Demonstrated emotional intelligence, empathy, and resilience in handling complex employee relations issues.

• You have an inquisitive mindset and take strong initiative to continuously improve processes and make valuable contributions to the team.

Key Responsibilities:

Key Responsibilities:

Absence Management:

• Responsible for Absence Management in the region, coaching and supporting managers on areas such as reasonable adjustments, processing of leave, and handling sickness queries (in collaboration with the Benefits Advisory Team).

• Monitor and assess absence trends, promoting early intervention and escalating trends to Colleague Relations and Strategic Business Partners.

Health & Wellbeing:

• Support colleagues' health and wellbeing by providing advice and guidance on wellbeing support pathways.

• Administer private health insurance claims and support colleagues and managers through the process.

Policy Implementation & Communication:

• Provide expert advice on Sage policies and procedures, ensuring these are applied fairly and consistently. Act as a point of escalation in the People Services team.

• Update and review communications, colleague and manager guidance, and people training documentation in line with local legislation and best practices.

Employee Relations:

• Provide colleague support across employee relations activities, including but not limited to capability, performance, investigation, disciplinary actions, grievance, redundancy, absence, and flexible working, in collaboration with ER Specialists.

•Administer and create formal communications across employee relations processes.

People Management Support:

• Liaise with the Sage Colleague support network.

• Support organizational change programs.

Process Improvement:

•Identify continuous improvements to simplify processes, create global standards, and improve the colleague experience.

Compliance:

• Ensure compliance with Data Retention schedules.

Benefits? We have plenty.

• Competitive annual bonuses

• Comprehensive health, dental, and vision coverage

• 401(k) retirement match (100% matching up to 4%)

• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date

• Work Away, an opportunity to work & play for 10 weeks in any country of your choice (from a Sage-approved list)

• 5 days paid yearly to volunteer (through Sage Foundation)

• $5,250 tuition reimbursement per calendar year starting 6 months after the hire date

• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

What is it like to work at Sage?

Video:https://www.youtube.com/watch?v=h1-vs3zIpnc

#LI-CH1

Function:

People

Country:

United States

Office Location:

Atlanta

Work Place type:

Hybrid

Advert

Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/

Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com.

Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/