Vertical Manager, Software & SaaS

Job Description:

As our Vertical Manager in Sage Intacct’s Customer Success Department, every day, you will lead a team of Customer Account Managers (CAMs) primarily focused on our Software & SaaS vertical. You will work closely with the CAMs to achieve their renewal, upsell, and account management goals. The ideal candidate will bring industry expertise, sales management experience, and a solution-oriented mindset to drive the success of Account Managers and enhance customer satisfaction. You will be vital to Sage Intacct’s growth as a market leader in On-Demand Financial Management solutions.

To thrive in this role, you will build a cohesive team that reflects Sage Intacct’s customer-centric approach to account management. You will establish and maintain forecasts for renewals and add-ons, collaborate with Product Management and Marketing to develop vertical-specific strategies and support the VP of Customer Success in creating scalable communication plans.

This is a hybrid environment that will report in either our San Jose, Austin, or Atlanta office

Key Responsibilities: