Description:

The Lead Greeter at Hyatt Regency Lake Tahoe is responsible for creating a positive first impression and enhancing the dining experience by providing friendly, efficient service. This leadership role involves welcoming guests, managing table accommodations, offering menu recommendations, and ensuring guest satisfaction. If you have experience as a restaurant host or hostess, your skills will be highly valued in this position.

Responsibilities

• Welcome guests in a warm and friendly manner, setting the tone for their dining experience.

• Manage table assignments and seating arrangements to optimize the dining room flow and guest satisfaction.

• Provide guests with menu recommendations and share knowledge about the restaurant’s offerings.

• Act as the final point of contact for guests, ensuring all their dining needs are met and their experience is satisfactory.

• Lead, train, and support other greeters and hosts/hostesses, ensuring they are equipped to meet service standards.

• Coordinate with the restaurant management team to implement efficient seating strategies and manage waitlists.

• Address and resolve any guest concerns promptly and professionally.

• Maintain a thorough knowledge of the restaurant's menu, special promotions, and operational details.

• Ensure that the greeter stand is organized and that an adequate stock of backup menus are readily available.

• Ensure that opening and closing greeter checklists and duties are being completed.

• Adhere to all sequence of service steps with a focus on maintaining Forbes Standards.

Qualifications:

Qualifications

• Proven experience as a restaurant host/hostess or in a similar guest-facing role.

• A true desire to satisfy the needs of others in a fast-paced environment.

• Refined verbal communication skills, with the ability to interact effectively with diverse guests.

• Leadership skills with the ability to manage and motivate a team.

• Strong organizational skills and the ability to manage multiple tasks simultaneously.

• Flexibility to work shifts, including evenings, weekends, and holidays.

What You Will Love About Us

• A dynamic work environment where you can truly make a difference in guest satisfaction.

• Opportunities for career advancement and personal growth within a global hospitality leader.

• A supportive team that values dedication and excellence in service.

Why Now?

Hyatt Regency Lake Tahoe is seeking a motivated and experienced individual to lead our greeter team. This is an excellent opportunity for someone looking to advance their career in hospitality management and play a key role in enhancing our dining services.

Apply Now

If you are passionate about hospitality and eager to lead a team that enhances guest experiences, we invite you to apply for the Lead Greeter position at Hyatt Regency Lake Tahoe. Click 'Apply Now' on the Hyatt Careers Site for immediate consideration and embark on a rewarding career path with us.

Primary Location: US-NV-Incline Village

Organization: Hyatt Regency Lake Tahoe Resort, Spa and Casino

Pay Basis: Hourly

Job Level: Full-time

Job: Food and Beverage

Req ID: INC005708

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.