Position Summary The Loan Operations Specialist is responsible for multiple functions during the loan approval process. This role is crucial in ensuring the mortgage process is smooth and efficient Functions and Responsibilities % of Time Description of Duty 35% Document Review Contract Review and follow-up, ensuring compliance and integrity of loan collateral Document Management platform, identify and categorizing documents Public Folders and manual request Coordinate with mortgage consultants, processors, underwriters and closers to obtain necessary information and resolve any issues or discrepancies 25% Loan Origination System workflow Appraisal Orders Title Orders Employment Verification Data entry to ensure loan continuity Maintain clear and professional communication with internal teams and external partners to provide updates on vendor orders and address any questions or concerns. 10% Post-Closing Manage trailing documents delivered electronically or via US Mail Audit trailing documents for accuracy before delivering them to investors Balance recorded documents against closing disclosure to validate that borrowers were charged correctly Issue Post Consummation CDs in compliance with CFPB Manage the delivery of trailing documents to investors timely and efficiently 5% Additional Duties Mange appraisal due date expectations and fee increases Title order follow up Other duties as assigned Qualifications and Preferred Skills Adaptability: In this fast-changing industry, things will change constantly you have to be flexible and adaptable Collaborative: The team thrives on hard work, quick thinking, and collaboration and must be able to prioritize responsibilities in a fast-paced environment Positive Mindset: Embrace the "Day One" mentality, where each day brings fresh opportunities to achieve goals. Attention to Detail: The specialist must meticulously review documents and identify any discrepancies Effective Communication: Clear communication with internal and external clients is crucial. Must possess strong email and phone communication skills The candidate should be well organized, meet deadlines, and work on their own and as part of a team. We are looking for someone who always wants to learn, embraces opportunities to improve, sets personal work goals, can adapt to change, is positive, and values relationships. Education and Certification Requirements High school diploma or equivalent required. An associate or bachelor's degree is preferred. Customer service experience preferred Highly motivated, goal-oriented, with excellent time management Confident communication skills and professionalism over the phone and face-to-face Ability to take feedback and be coached up with the desire to get better every day Computer proficiency required, including MS Office Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and SMARTBOX) provide everything needed to move talent and deliver experience. At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We rec