About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor! Title: Order to Cash Specialist Location: United States; East Coast (hybrid up to 1x a week if near Cleveland, OH office) Experience: Entry- Associate Level Job Function: Finance & Accounting Employment Type: Full-Time Industry: Computer and Network Security About the position The order to cash specialist is responsible for performing a range of accounting and clerical tasks related to the accounts receivable functions. This generally includes quote creation, dunning procedures, maintaining customer records, and assisting the global team with timely invoicing. The person reports to the Accounting Manager. Applicants must hold U.S (United States) citizen or U.S. permanent resident status. RESPONSIBILITIES Assist global Accounts Receivable SMEs with maintaining, reviewing, and issuing dunning letters to global customers Ensure overdue invoices are documented with status and collection notes Review renewal documentation and close renewals globally in SFDC in a timely manner Create all nCSM quotes (renewals under $50,000) and creates quotes for non-nCSM renewals as needed Research customer discrepancies and past-due amounts with the assistance of Staff Accountant and Accounting Manager Create renewal quotes in marketplace platforms and aid in tracking all marketplace opportunities Maintains and updates customer files, including name or address changes, mergers, or mailing attentions Assists Staff Accountant in reconciling accounts each month Organizes data between SFDC and NetSuite Work with Business Transformation and Customer Succes departments on day-to-day activities and new initiatives Assess current processes and provide feedback for continuous improvement Prepare sales orders and invoices for review Performs other related duties as assigned SKILLS AND QUALIFICATIONS Associate's degree, Bachelor's degree preferred 1-2 years' experience with revenue operations, accounts receivable or general accounting High degree of attention to detail Strong time management and organizational skills Proficient Microsoft Office knowledge and skills, including Excel Ability to work independently and prioritize tasks Experience with Salesforce and/or NetSuite a plus Compensation Salary will be commensurate with experience. Culture, Career Opportunities and Benefits We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. Here are just some of the initiatives that make our culture special: Second Fridays (a company-wide day off on the second Friday of every month). Comprehensive benefit coverage, paid for by the company for you and your dependents (US). Generous paid parental leave (US). Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. The Keyfactor Alliance Program to support DEIB efforts. Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. Global Volunteer Day, comp