Community Employment Specialist

Date Posted: Sep 10, 2024

Requisition ID: 449311

Location:

Indianapolis, IN, US, 46226

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Indiana Department of Workforce Development (DWD):

We strengthen Indiana by understanding workforce needs, aligning resources, and providing access to services that empower Hoosiers to thrive in a changing economy.

Salary Statement:

The salary for this position traditionally starts at $42,900.00 but may be commensurate with education or work experience.

What You'll Need for Success:

You must meet the following requirements to be considered for employment:

• Must have a High School Diploma or a High School Equivalent (HSE).

• Must have one (1) year customer service experience.

• Ability to understand the different funding sources available to customers.

• Working knowledge of client tracking methods.

• Advanced research skills and the ability to utilize internet-based resources.

• Ability to communicate professionally and interact with different stakeholders.

• Ability to manage relationships, motivate, and assist customers at various levels.

• Ability to utilize State’s current client services program system.

• Demonstrated experience utilizing Microsoft Programs such as Word, Excel, Power Point, Outlook.

• Ability to prioritize work and be detailed orientated.

• Ability to adapt to policy changes.

A Day in the Life:

The essential functions of this role are as follows:

• Gather information from applicants, evaluate qualifications, educational backgrounds, and employment barriers.

• Assist clients with job searching and resume building activities.

• Review assessments, client background, and vocational plan interest to recommend and work with partner programs within the WorkOne offices.

• Recommend and administer assessment instruments and interpret aptitude results.

• Explain services available from other public assistance agencies within the community and make referrals.

• Explain services to applicants and advise on employment opportunities.

• Refer clients to the appropriate specialist concerning veterans’, disabled veterans’, and other specialized programs when necessary.

• Utilize data tracking systems to ensure entry of all services provided to job seekers and/or business customers.

• Assist with job/hiring fairs or events for talent recruitment.

• Provide technical assistance for customers using automated systems including all ICC (Indiana Career Connect) programs.

• Present education materials to groups and/or individuals.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

• Deferred compensation 457B account (similar to 401k plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid new parent leave

• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off

• 12 paid holidays, 14 on election years

• Education Reimbursement Program

• Group life insurance

• Referral Bonus program

• Employee assistance program that allows for covered behavioral health visits

• Qualified employer for the Public Service Loan Forgiveness Program

• Free Parking for most positions

• Free LinkedIn Learning access

  Equal Employment Opportunity:

  The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

  If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected] .

  The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

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