Be a trusted advisor to our partners throughout the Commercial Bank (CB). Manage multiple relationships with our partners to help provide support for any issues that may arise with the use of our complex treasury and cash management products and services.

As a Process Assurance Senior Associate within Global Practice Leadership Process Assurance, you are considered a trusted advisor who contributes to the growth and success of the Commercial Bank. In this role, you will partner effectively with colleagues throughout Commercial Banking and across the Firm to help resolve process inquiries and partner questions, providing expertise and support to Commercial Banking Sales, Onboarding, Service and other CB partners. You will use your knowledge and analysis skills to research inquiries and uncover solutions, seeking assistance when appropriate.

Job Responsibilities

• Manage end to end processes across multiple business segments

• Ensure efficiency and alignment of processes across multiple business segments

• Prioritize inquiries to ensure visibility, traction, and resolution

• Set expectations and resolves inquiries through effective communication

• Facilitate internal communication as needed to resolve inquiries

• Build and maintain a culture of trust, transparency and integrity

• Exercise some degree of individual discretion and judgement

Required Qualifications, Capabilities, and Skills

• Ability to develop and deliver on partner relationships and tasks

• Independently reviews data trends/issues and feedback from internal stakeholders

• Proactively develops sustainable solutions to address client and stakeholder needs

• Develop long-term relationships with credibility founded on a detailed understanding of operational data and processes

• Leads resolution of moderate to complex solutions for clients and internal stakeholders while recognizing the need to firmly uphold the firm's standards and operating principles.

• Proactively works to determine Middle Office improvements and solicit stakeholder input and feedback on service satisfaction

• Identifies issues and recommends appropriate guidance and practices to optimize customer experience and mitigate risks

• Acts with urgency, communicates transparently and often, follows up and follows through with an execution mindset.

• Advocates for partners across the firm with professionalism

Preferred Qualifications, Capabilities, and Skills

• 3+ years' experience in service, operations, treasury, implementations, sales or portfolio management, preferably with work experience primarily in banking or the financial service industry

• BS/BA degree

• A strong aptitude for strategic thinking, root cause analysis, after action review and tactical execution

• Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines

• Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more

• Help the community through expansive volunteer opportunities

• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (10%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary

Irvine,CA $81,000.00 - $130,000.00 / year