Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Quality Assurance Analyst 19.50/hr

Job Description

• Responsible for activities involving quality assurance and compliance with all applicable company and regulatory requirements.

• Adheres to the QMMP (Quality Metric Management Plan).

• Conducts quality performance audits by evaluating trainee output.

• Reviews/analyzes data and documentation.

• Provides analytical reports and makes process improvement recommendations.

• Implements key process improvement efforts and influences cross-functional efforts.

• Assists in the development of systematic approaches for assuring high quality services.

• Provides feedback based on approved process documentation to improve key activities of the organization.

• Some travel may be required.

• All other duties as assigned.

Requirements

• Extensive knowledge of the Indiana Public Assistance Programs (Supplemental Nutrition Assistance Program (SNAP), Medicaid, and Temporary Assistance for Needy Families (TANF) policy and guidelines including IEDSS online help.

• Experience using IEDSS.

Education and Experience (Preferred)

• Associate degree.

• Typically requires a minimum of 1 year of Indiana Eligibility Case Processing.

• Ability to synthesize and analyze complex information.

• Strong ability to read and interpret written information.

• Strong oral communication and group presentation skills.

• Clear and professional written communication.

• Proficiency in Microsoft Applications (Word, Excel, Outlook).

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $19.50 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.