Technical Support Representative, Snow and Ice Equpment - BOSS Snowplow

Who Are We?

BOSS Snowplow, located in Iron Mountain, Michigan is a division of The Toro Company. BOSS is a leader in the snow and ice management business with a growing lineup of plows for trucks, UTVs and ATVs, salt and sand spreaders, and box plows built for the snow and ice management professional, as well as the homeowner. With a focus on uncompromising quality and high-level craftsmanship, BOSS has grown to be a leader in the sale of truck plows.

As a Technical Service Representative, you will support industry-leading products built upon uncompromising quality and craftsmanship for our customers. Resolve and respond to technical inquiries promptly and accurately. Perform technical research to identify product issues and provide technical product support. Partner with distributor, dealer, and end-user service channels to deliver customer-focused operational excellence and be an advocate for product quality.

Sponsorship:

Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment VISA at this time.

Work Location:

This opportunity is based out of Iron Mountain headquarters. Candidates should prepare for an on-site schedule, that includes 5-days on-site.

What Will You Do?

In order to grow and build a successful career with The Toro Company, you will be responsible for:

• Respond to distributor, dealer, or end-user technical and quality inquiries/issues/complaints from a variety of sources (phone, chat, email, electronic case submissions, etc.).

• Resolve issues by collaborating with other departments as needed to implement quick and accurate solutions.

• Utilize current and future technologies to gain efficiencies in technical support (i.e. diagnostic tool advancement, remote support tools, telematics, augmented reality/virtual reality, etc.).

• Create and publish Technical Service Bulletins.

• Perform technical publication reviews for complete and accurate content (installation manuals, operator’s manuals, service manuals, etc.).

• Support CAN Bus diagnostic tool development and implementation.

• Analyze warranty data/case data/product complaints to identify trends and issues and recommend countermeasure actions to appropriate departments.

• Assist Engineering team with product development, field support visits, and continuous improvement projects.

• Provide subject matter input for the development of technical training content (eLearning, hands-on training, webinars, etc.).

• Conduct and support hands-on training events, as well as inter-departmental training by providing technical support and presence as a subject matter expert.

• Willing to pursue technical competence in emerging snow and ice technologies including GPS, wireless communication, job planning and tracking, telematics, CAN Bus, and others.

• Support, advocate, and provide a strong customer-focused alignment. Build strong relationships with distributor, dealer, and end-user personnel, such as technicians, shop foreman, service managers, sales representatives, and end-users.

   

What Do You Need?

To be considered for this role, an individual should meet the following minimal requirements:

• High School Diploma or GED Equivalent reqruired, plus 4 years of related work experience in a technical service, outdoor power equipment, automotive, electronics, heavy equipment, or hydraulics preferred. ---OR--- Associates Degree in a Technical Related field plus 2 years of related work experience in a technical service, outdoor power equipment, automotive, electronics, heavy equipment, or hydraulics preferred.

• Up to 25% travel required - Ability to maintain an active and valid drivers licence.

• Experience in the areas of residential or commercial snow removal equipment, fleet equipment maintenance, residential or commercial recreational powersports vehicles. Liquid deicing experience preferred, but not required.

• Proficient at reading technical documents and specifications, including engineering specifications and drawings and electrical/hydraulic schematics.

• Excellent verbal/written communication skills, influencing ability, strong problem solving, organization, and effective participation on cross-functional teams.

• Willing to be very hands-on with BOSS equipment.

• Strong technical aptitude enabling communication, understanding, and collaboration between technical service and engineering.

What Can We Give You?

At BOSS Snowplow, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits – BOSS Snowplow offers employees at our Iron Mountain location, MI a variety of perks, including:

• Dress for your day - We know you're more productive when you're comfortable, which is why employees are encouraged to take advantage of our casual, office-plant blended environment.

• Location – Conveniently located in Iron Mountain, with a 5 day on-site schedule!

• Wellness - In addition to physical wellbeing, TTC offers a variety of mental health, financial health, and other types of resources to every full-time employee.

• Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.

• Growth Opportunities – TTC prides itself on giving our employees the chance to grow their careers. Tuition reimbursement, opportunities to move into new areas of interest, and promotion opportunities are a few examples.

At The Toro Company, we are committed to fostering a secure and trustworthy recruitment process for our applicants. Recruitment fraud is a potential threat to job seekers, so please be aware that throughout our recruitment process, you’ll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities.

We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and related needs and conditions, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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