Description We are offering a permanent employment opportunity for a Customer Service Representative in the Health Pharm/Biotech industry, based in Irvine, California. As a Customer Service Representative, you will play a crucial role in managing customer queries, maintaining customer records, and ensuring the seamless operation of our customer service function.

Responsibilities:

• Delivering detail-oriented, timely, and efficient customer service to our clients, customers, and stakeholders

• Overseeing customer issues from start to finish, liaising with various departments and then following up with the customer

• Responding promptly and accurately to all incoming phone and email inquiries and requests, including those related to billing and crediting issues

• Entering data into our system relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as required

• Using multiple internal systems throughout the day to provide quality customer service

• Providing feedback to management on service failures or customer concerns in a timely manner

• Participating in special projects as assigned

• Processing customer credit applications accurately and efficiently

• Monitoring customer accounts and taking appropriate action when necessary

• Utilizing skills in 'Answering Inbound Calls', 'Call Center Customer Service', 'Customer Service', 'Data Entry', 'Email Correspondence', 'Inbound Outbound Calls', 'Microsoft Excel', 'Microsoft Word', 'Order Entry', 'Schedule Appointments' to fulfill job responsibilities. Requirements • Proficiency in answering inbound calls, adept at handling any customer query or concern with empathy and professionalism.

• Experience in a call center customer service environment, demonstrating strong problem-solving skills and the ability to handle high call volumes.

• Outstanding customer service skills, with a focus on providing a positive customer experience and building strong customer relationships.

• Strong data entry skills, with a high level of accuracy and attention to detail.

• Proficiency in email correspondence, with the ability to communicate effectively and professionally.

• Experience with both inbound and outbound calls, demonstrating adaptability and efficient multitasking.

• Proficiency in Microsoft Excel, including data manipulation and analysis.

• Proficiency in Microsoft Word, including creating and formatting documents.

• Experience with order entry, demonstrating an ability to process orders accurately and promptly.

• Ability to schedule appointments effectively, ensuring optimal use of resources and customer satisfaction. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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