Description We are seeking a detail-oriented Customer Service Representative for our medical call center located in Irvine, California. This role involves handling a high volume of customer calls and emails and requires proficiency in MS Office. As a key member of our team, you will provide exceptional customer service, ensuring that all inquiries and issues are resolved in a timely and efficient manner.

Responsibilities:

• Handle a high volume of inbound customer calls and emails professionally and efficiently

• Utilize MS Office tools to document and track customer interactions and inquiries

• Resolve customer inquiries and issues promptly, ensuring customer satisfaction

• Follow established procedures for processing customer credit applications

• Maintain accurate customer credit records, updating information as necessary

• Monitor customer credit accounts and take appropriate action to collect delinquent payments

• Collaborate with team members to improve customer service processes and procedures

• Maintain confidentiality and adhere to compliance standards in all operations

• Provide feedback on customer interactions and issues to management for continuous improvement

• Support other customer service-related tasks as assigned by management. Requirements • Must have a minimum of 1 year experience in a Customer Service Representative role

• Proven experience in Call Center Customer Service is essential

• Experience in a medical office setting is preferred

• Proficiency in MS Office Suite including Word, Excel, and Outlook

• Excellent communication and interpersonal skills

• Ability to work effectively in a team setting as well as independently

• Strong problem-solving skills and ability to handle customer complaints effectively

• Must be detail-oriented and able to multitask in a fast-paced environment

• High school diploma or equivalent is required; higher education or certification in related field is a plus

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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