Senior Platform Operations Manager (Temporary Assignment)

• Location Irvine, California, United States of America

• Job ID 0000018301

• Category Sales, Marketing & Product Management

Job Description

Are you ready to join the leading online marketplace where buyers and sellers come together topurchaseor sell LEGO® products?

If so, this role is the perfect opportunity to provide excellent support for ourBrickLinkcommunity and organization!

*This is a temporary position of approximately 1 year based on business needs. *

Core Responsibilities

• Operating the future key account program related to the largestBrickLinksellers

• Responsible for the development and operation of the Community Expert program, including onboarding of new community members, assignment of roles, payment processing, rewards, etc.

• Resolve complex problems for Marketplace fees and financials, including disputes.

• Developing the integration plan of service and back office related activities to the Consumer Shopper and Engagement Team including conducting regular check-ins to confirm that service levels and qualityismet.

• Primary point of contact for topics including tax and other compliance-related requests, problem member reports, fraud reports, account deactivations, bugs etc.

• Outline and drive improvements in the marketplace, specifically those which solve problems in the community and will reduce administrative workload.

• Establishing, settinggoalsand owning relevant data points to ensure that we are on track to deliver on our goals related to implementation, integration, support level, etc.

• Maintaining a close relationship with internal partners such as Legal, Tax, Finance, Fraud, theBrickLinkProduct teams, etc.

• Providing training in how the platform is running and needs to be administered

• Producing documentation to support theBrickLinkprocesses related to member service and actions.

• Work closely with theBrickLinkPortal team to provide ‘Community voice’ input to platform prioritizations

Play your part in our team succeeding

BrickLinkis also home to the biggest online database of LEGO parts, and the free 3D building app, Studio. This role serves as a critical interface between business, platform,supportand community engagement with the primary responsibility to ensure a well-run platform while balancing the business as well as the support side of things.

This includes timely support to our members, timely handling of raised cases (including handling of complex legal situations involving the sellers and buyers on the platform) while maintaining the functions internally that allow for a trusted platform experience while providing opportunities to our members that allow them to conduct their business as buyers and sellers in a proper, compliant and respectful way.

Do you have what it takes?

• Experience with data driven decision making and understanding of key performance indicators related to platform operations

• Experience with legal and tax compliance on a global scale

• Excellent written and spoken communication skills, andcomfortable speaking to larger audiences

• A phenomenal collaborator who can navigatewith both internal teams and our platform members

• Experience with complex dialogues such as conflict resolution, negotiating, etc.

• Understanding of the LEGO Group tone of voice and brand guidelines preferred

• Experience with operations in a commercial environment with a community of members in the space that exists between the company and the members (similar tothe Community Expert Program onBrickLink) preferred

• Experience with Jira, Confluence, or similar tools preferred

• Understanding how theBrickLinkseller’s businesses are run preferred

• Experience communicating in an environment with highly dedicated members in a brand relations role, a plus!

Additional details on this position

• The salary for this position has a range of $120,400 - $180,700 USD based onanticipatedresponsibilities, market benchmarks, and organizational constraints.The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law.The comprehensiveremunerationdetails, inclusive of benefits, will be communicated upon finalization of the employment offer.

• Our workplace enables our LEGO® colleagues to be and do their best at work. Introducing a flexible way of working through a hybrid working model isa great exampleof how we live up to our ambition. This 3dayin the office hybrid working model will exemplify our People Promise by embracing the different life situations of our colleagues.

#LI-SW2

#LI-Hybrid

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

Research shows that women and people from different minority backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended forpeople with disabilities- LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.