If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

This position is responsible for account management within the Consultant Support Team. This includes strong relationship building engagements with our consultants that provide them with the education, motivation, and encouragement to grow their Ambit Independent Consultant business. Account Management Specialists will provide a performance quality analysis of the consultant’s position and present opportunities for financial growth/promoting to the next level. This requires an engaging personality, attention to detail, and a high level of research to resolve customer and consultant inquiries while foreseeing and proactively preventing future issues.

Job Description

Key Accountabilities

•Acquire necessary information from customers, consultants, and systems to understand the nature of the inquiry, work through ambiguity to determine the best course of action

•Responsible for resolving complex customer/consultant questions, issues, or complaints through in-bound/out-bound call support in a positive and professional manner

•Performs account analysis including case reporting for adjustments, refunds, commissions errors or account sponsorship changes

•Responsible for de-escalating complaints with customers and consultants while complying with all company, legal and regulatory guidelines

•Identifies, analyzes, and reports on the root causes of customer and consultant issues and provides resolution

•Identifies, records, and reports any widespread issues to the appropriate business partners to enhance consultant experience

•Identifies best practices and educates customers and consultants to mitigate future customer/consultant escalations

Education, Experience, & Skill Requirements

•1 year of job-related experience performing issues resolution, account management, customer service, or in-bound phone support

•Bilingual (English/Spanish) required

•Strong verbal and written communication skills

•Ability to read, analyze, interpret, and take actions/base decisions from/on complex documents and apply company policy

•Strong Microsoft Office skills and proficiency

•Experience with market-related transactions; Texas Electric Market and ERCOT preferred

•Available to work a full-time schedule at the designated work site (40 hours weekly) – currently can include a rotating schedule of Monday – Friday between the hours of 8:20 A.M. - 5:30 P.M., and Saturday 9:50 A.M. - 5:00 P.M.

•High School Diploma or GED equivalent

Key Metrics

•Must meet acceptable attendance and punctuality

•Meet or exceed monthly QA Consultant Experience score

•Meet or exceed monthly QA Job Knowledge / Resolution score

•After successfully attending 6 -8 weeks of training, must be able to demonstrate mastery in course material by obtaining an 80% or above in the final assessment. “

Job Family

Marketing

Company

Vistra Retail Operations Company

Locations

Irving, Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!

If you currently work for Vistra or its subsidiaries, please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.

Vistra (NYSE: VST) is a leading Fortune 500 integrated retail electricity and power generation company based in Irving, Texas, that provides essential power resources to customers, businesses, and communities from California to Maine.

Vistra is the largest competitive power generator in the U.S., with a capacity of approximately 41,000 megawatts, or enough to power 20 million homes, operating in all of the major competitive wholesale markets in the country. Vistra is a leader in the energy transformation and expansion with an unyielding focus on reliability, affordability, and sustainability, powered by a diverse portfolio that includes natural gas, nuclear, coal, solar, and battery energy storage facilities. The company continues to grow its zero-carbon resources, operating the second-largest fleet of competitive nuclear power plants in the country, substantial battery energy storage capacity, and a growing number of solar facilities.

Vistra is one of the largest competitive electricity providers in the country and takes an innovative, customer-centric approach to retail, offering solutions to meet customers’ needs, including more than 50 renewable energy plans. Through its family of retail brands, Vistra serves approximately 5 million residential, commercial, and industrial retail customers.

As a leader in the responsible transformation of the country’s energy supply, Vistra has made significant progress towards its 2030 and 2050 targets. The company has committed to a 60% reduction of Scope 1 and 2 greenhouse gas emissions by 2030, as compared to our 2010 baseline, and net-zero carbon emissions by 2050, assuming necessary technological advancements and public policy incentives are achieved. Learn more about our environmental, social, and governance efforts and read the company’s sustainability report at https://vistracorp.com/sustainability/ .

Vistra’s hardworking team is committed to its purpose, “lighting up lives, powering a better way forward” and is guided by four core principles: we do business the right way, we work as a team, we compete to win, and we care about our stakeholders, including our customers, our communities where we work and live, our employees, and our investors. Learn more about how Vistra is powering a better way forward at vistracorp.com (https://c212.net/c/link/?t=0&l=en&o=3967404-1&h=3533293724&u=https%3A%2F%2Fwww.vistracorp.com%2F&a=https%3A%2F%2Fwww.vistracorp.com) .

Come join us and be part of something special! Click here to learn more about Vistra.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.