At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary

The Director of Specialized Services is responsible for day-to-day strategies and performance of specialized accounts that are assigned to the Specialized Services Departments. The director will be responsibilities for leading, directing, and improving the Specialized Services processes as well as the overall process oversight of its functions and people. specialized. The Director of Specialized Services overseas and is responsible for multiple areas such as Bankruptcy, Impound, SCRA, Total Loss, Insurance Repair, Gap, Deceased and Cease and Desist work groups.

Job Duties

Provides and documents performance feedback through side-by-side coaching, performance reviews, mentoring, goal setting and deficiency management. Coaching and developing Specialized Services managers through regular meetings and one-on-one sessions.

Develop and manage Specialized Services strategies to drive efficiency and increase profitability for Exeter Finance. Analyze data and provide analytical feedback to the appropriate workgroup(s) on recommended changes that impact/streamlines the Specialized Services workgroup.

Daily/Monthly audit and exception reporting.

Develop and update policy and procedures for the Specialized Services departments.

Ensures compliance with Exeter’s policies & procedures, safety, state and federal process regulations and standards.

Appropriately addresses human resources issues, such as attendance and interpersonal conflicts in the workplace.

Participates in the interviewing of staff and makes hiring recommendations. Determine departmental staffing for each month.

Other duties as assigned.

Education and Work Experience

Bachelor’s degree in a related field or equivalent experience.

Eight (8) years direct job-related experience, to include a minimum of three (3) years management experience.

Previous experience in the auto industry preferred.

Extensive experience interfacing with all levels of peers/coworkers.

Knowledge of state and federal regulatory compliances.

Strong hands-on experience developing, aligning and implementing strategies with objectives and functions.

Excellent leadership skills in directing a team with measurable performance.

Strong communication skills, including developing and delivering presentations to senior management.

Proven leader with a strong track record of success as a business partner, mentor, manager and team builder.

Superior problem solving, analytical, process improvement, project management, communication and presentation skills.

Working knowledge of Microsoft Office Suite, including Excel and Word

#LI-Remote

Exeter Finance LLC is an Equal Opportunity Employer.

Individual compensation packages are based on various factors unique to each candidate including

skill set, experience, qualifications and other job-related reasons.

88,200.00 USD-$121,200.00

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to provide options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with auto dealers, or supporting the company from its corporate offices, you will enjoy a nurturing, invigorating and positive work environment.

We offer individually tailored compensation packages with competitive salary and benefits, plus training and development opportunities, team member recognition and awards, and so much more.

As an equal opportunity employer, we’re committed to hiring talented people, including veterans and military family members, who share our commitment to deliver outstanding customer service where we value our people, performance and service by exhibiting a Culture of Excellence.

If you are a California consumer and would like information about our online and offline privacy practices, please see our “California Consumer Privacy Statement” available here (https://res.cloudinary.com/govimg/image/upload/v1670513113/5b74966e98f5e27ebbf48fa8/Exeter%20Finance_%20CPRA%20California%20Consumer%20Privacy%20Statement%20Final.pdf) .