About this role:

Wells Fargo is seeking a Senior Infrastructure/Software Engineer to join our dynamic team and spearhead the transformational next generation Contact Center Solution. You will be working with cross functional teams to develop innovative, mission-critical, massively scalable solutions with best-in-class cloud technology and platforms that offer differentiated user experience to all our customers.

In this role, you will:

• Execute on complex technology Cloud initiatives including those that are companywide, with broad impact to external and internal customers.

• Active contributor in developing cloud native microservices, and modern event driven, data lake and analytics solution, along with automating the provisioning of Azure/GCP and hybrid Cloud Infrastructure using Infrastructure as a Code.

• Adopt and champion standards and companywide best practices for engineering and large-scale technology solutions in all aspects such as design, development, automated testing, True CD, documentation of the Engineering and Non-functional requirement aspects of the Cloud platform.

• Understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives.

• Collaborate and consult with senior engineering managers, leads and architects to resolve technical issues and achieve goals.

• Working in a globally distributed team to provide innovative and robust Cloud centric solutions.

• Working closely with Product Team and Vendors to develop and deploy Cloud services to meet customer expectations.

Required Qualifications:

• 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years of Contact Center industry experience with design, development, testing, integration with vendors, CRMs and business applications. Proven knowledge in one or more of the contact center sub domains such as: IVR/IVA, NLU/NLP, Routing, Recording and Analytics including Transcription

• 2+ years of experience with JAVA, Spring Boot

• 2+ years working with GCP or alternate public/hybrid cloud and a proven track record for the below mentioned skills.

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Technology Infrastructure Engineering and Solutions, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Full stack application development is a plus. 2+ years of real time low latency, front-end Web applications React, Redux, RXJS, Typescript, progressive Web Apps with responsive design with Rest APIs, real time eventing gRPC or Web Sockets using Micro front end architecture.

• Proven knowledge on automated testing frameworks for Unit testing for Java/Python and UI Microservices (Selenium/Eggplant/ Cypress), Service Virtualization and Contract Testing, API Testing with Blazemeter/JMeter, performance, stress and load tests, and chaos resiliency automated testing, lower environment data conditioning and testing

• System level testing through code (unit-level testing) and Experience identifying and contributing to automation frameworks and synthetic tests for policy validation.

• Experience working in Agile environment and product backlog refinement against ongoing engineering work, Agile at scale, participating in discovery and process improvements to accelerate software development.

• Experience with various aspects of Non-functional Requirements (NFRs) for mission critical solutions at scale and high availability.

• Firsthand experience with TrueCD, DevOps with Cucumber, Jenkins,

• Knowledge of Infrastructure as Code tool Terraform and GitHub, understanding of concepts and familiarity working within modern cloud platforms.

• Scripting and infrastructure automation, including Python/Go, Shell, Gherkin, PowerShell etc.

• Enterprise Change Management and change control, experience working within procedural and process driven environment to create and maintain a strong risk and control posture.

• Proven experience of integration with enterprise CRM and ecosystems through design by contract

• Should have professional cloud certification on Azure/GCP or other cloud provider.

• Should have good understanding of GCP or Public Cloud or AI Governance approach and solutions.

• Should have basic understanding of Network Security Experience, OAUTH and Enterprise Architecture.

Job Expectations:

Ability to work on call as assigned

Ability to work outside of regular business hours

This position is not eligible for Visa sponsorship

Posting End Date:

30 Oct 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-400236