Looking for a new role focused in End User Support? Have an experience working with Mac's & IOS Devices?

Currently hiring for multiple IT support / Desktop support roles open with a global organization that has a large MAC environment. You will provide support to internal employees and external partners to support business operations and deliver IT operational excellence on a daily basis.

You will be responsible for:

• Provide first contact resolution of technical support issues within the expected service level agreement for MACs and PCs (mainly Mac)

• Support mobile technology and devices (iOS and Android)

• Knowledge of Microsoft O365 suite

• Use/audit team standard operating procedures to resolve incidents and service requests

• Log tickets into Service-Now tool, tracking incidents and service requests impacting all users

• Deliver solutions to effect gains in efficiency for IT objectives

• Identify opportunities to reduce costs of technology and/or increase productivity

• Validate all technology assets comply with the IT policy for security and legal/illegal software

• Protect Company and User data

• Manage tickets/relationship with 3rd party service providers

You will be successful with a experience in...

• Apple OS and Windows environments

• Desktop/Laptop/Printer Hardware troubleshooting

• Experience troubleshooting MACs and PCs

• MS O365 Suite for MACs and PCs

• Adobe Creative Suite support and knowledge is a plus

• Mobile technology and devices including Smartphones (Androids and iOS)

• Technical certifications and/or ITIL foundations certification is a plus

Benefits Information

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

§ Medical, dental & vision

§ Critical Illness, Accident, and Hospital

§ 401(k)Retirement Plan – Pre-tax and Roth post-tax contributions available

§ LifeInsurance (Voluntary Life & AD&D for the employee and dependents)

§ Shortand long-term disability

§ Health Spending Account (HSA)

§ Transportation benefits

§ Employee Assistance Program

§ Time Off/Leave (PTO, Vacation or Sick Leave)

Keywords: ( desktop support , Field Service , End User , PC Technician )

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.