Clinical Administrative Assistant

About Student & Campus Life

Student and Campus Life (SCL) at Cornell University fosters student transformation in their individual, academic, and personal growth. The division includes experts in various student affairs areas, supporting the campus community in matters like public service, health and wellness, social justice, residential living, and student activities. SCL serves approximately 25,000 students across multiple campuses, both in the U.S. and abroad.

About Cornell Health

Cornell Health provides integrated and culturally-sensitive care, including mental health, medical, health promotion, and public health services, with a focus on supporting students' holistic well-being and readiness for success at Cornell. The Clinical Administrative Services Department is often the first and last point of contact for students seeking care, offering customer service and empowering students to navigate the healthcare system. This team supports clinical operations through tasks like schedule management, appointment setting, data analysis, and patient advocacy. They collaborate across the organization to promote the overall health of the campus community.

The Opportunity

The Clinical Administrative Assistant (CAA) at Cornell Health supports clinical and professional staff in the Counseling and Psychological Services and Medical departments. Under the guidance of an Assistant Director for Clinical Administrative Support, the CAA is the first and last point of contact for patients and clients, ensuring a positive experience. The role also involves acting as a liaison for campus and community partners.

Key Responsibliites:

• Support clinical and professional staff in the Counseling and Psychological Services and Medical departments of Cornell Health.
• Serve as the first and last point of contact for patients and clients, ensuring a positive experience.
• Act as a liaison between clinical staff, students, and other campus and community partners.
• Utilize the Electronic Health Record System (EHR) for efficient client/patient scheduling, check-in and check-out processes, and administration of surveys and questionnaires.
• Provide general administrative support to ensure smooth operations within the departments.
• Communicate effectively with various internal and external parties.
• Maintain superb organization skills, following protocols, multi-tasking, and prioritizing responsibilities.
• Deliver exceptional customer service, fostering a warm and welcoming environment for a diverse population.
• Work independently with limited supervision and guidance.

What We Need

• A resume and cover letter are required for further consideration.
• Formal training beyond high school (1-2 years) with at least two years of work experience, or an equivalent combination of education and experience.
• Experience providing support in a high-demand, high-volume office setting with in-person customer interactions.
• Proficiency in Microsoft Office suite and/or other computer software programs.
• Previous experience handling sensitive and confidential information.
• Demonstrated commitment to and/or experience in supporting diversity, equity, access, inclusion, and wellbeing.
• Experience working directly with individuals from diverse racial, ethnic, and socioeconomic backgrounds.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• At least one year of relevant work experience in a mental health and/or primary health care setting.
• Experience handling confidential information in compliance with FERPA and/or HIPAA regulations.
• Previous work experience with college-age populations.
• Knowledge of the Cornell community.

This is a full-time, endowed position based in Ithaca, NY, with a schedule of 39 hours per week. The role is fully on-site, with work hours from 8:00 AM to 4:30 PM, Monday through Friday.

Rewards and Benefits

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

No Visa Sponsorship is available for this position.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience
• Education level to the extent education is relevant to the position
• Unique applicable skills
• Academic Discipline

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.

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The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.

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EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

EEO Statement: Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly