eCornell Associate Director, Exec Ed (Hybrid)

Rewards and Benefits

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program

Department

As Cornell University's online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, leadership, and STEM. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.

The Opportunity

The Associate Director of Executive Education Operations leads and develops a dynamic team of Program Managers and Coordinators to ensure the successful planning and execution of both in-person and online executive education programs. These programs, facilitated by Cornell University faculty at prestigious global locations, offer valuable educational and professional development opportunities to leaders in business, labor, politics, and culture. The Associate Director shapes strategic direction by developing programs and priorities, formulating and implementing departmental policies and procedures, managing budgets and fiscal operations, and identifying new opportunities in external education.

Additionally, the Associate Director cultivates relationships with External Education Operations and Enterprise Partnerships, overseeing the implementation and delivery of blended programs, including online courses, symposia, and other virtual and in-person events. Responsibilities include managing personnel for a complex schedule of events, conducting capacity planning based on the event sales pipeline, developing efficient business processes for rapid project execution, and leading program enrollment management.

The role involves utilizing and analyzing data to identify gaps and opportunities, assessing compliance, adjusting strategies, and preparing comprehensive reports for senior leadership. The Associate Director may also serve as the lead host for key custom or open enrollment executive education programs. This position reports to the Vice President of Enterprise Programs and collaborates closely with various External Education stakeholders, including Cornell educators, academic leadership, program operations, product management, student support, and partner sales to ensure a positive and successful experience for external education partners and participants.

What you will do

• Oversee the delivery of $7M of annual custom live programs and ensure alignment with client expectations.
• Lead and mentor a team of Program Managers and Coordinators, ensuring effective planning and execution of executive education offerings, both face-to-face and virtual.
• Direct the execution and delivery of hybrid programs, including online courses, symposiums, and events, while allocating and managing human resources to optimize staffing and resource use.
• Develop and implement strategic initiatives, policies, and procedures aligning programs with the university's mission, while administering budget and financial planning for all programs to ensure cost-effectiveness and sustainability.
• Build and maintain strong relationships with Cornell educators, academic leaders, and enterprise partners.
• Forecast program needs and participant demand, ensuring preparedness and efficiency, while developing and refining operational processes to enhance efficiency and project delivery timelines.
• Lead efforts to manage program enrollments, maximizing participant engagement and satisfaction.
• Generate detailed reports for senior leadership to support strategic decision-making, and work closely with academic leadership, program operations, product management, student support, and partner sales for successful program delivery.
• Collaborate with various departments to meet design requirements and attract qualified participants
• Make critical decisions affecting program staffing, faculty involvement, and participant support, while establishing metrics for engagement management and event delivery, and building and developing a team across key locations in North America and beyond.
• Oversee planning and negotiation with event venues, and develop budgeting and marketing strategies for new programs and courses, while managing processes for enrollment assistance and gaining expertise in software tools like Salesforce, Canvas, and Destiny to improve processes and decision-making.

What you will need

• Bachelor's Degree with 5 years leadership experience. Event planning and supporting external education programs and partner relationship experience, or equivalent combination of education, leadership and event planning experience.
• Three years team leadership experience with budget tracking and reporting responsibilities.
• Familiarity with or experience working in an academic setting.
• Exceptional communication, organizational, and time management skills. Tolerance for ambiguity and the ability to handle multiple tasks in a fast-paced environment.
• Attention to detail and positive customer service attitude.
• Successful experience as both an independent and team player are critical. Ability to present a strong service orientation.
• Expertise with common office productivity suites and operating systems.
• Exposure to Salesforce, Student Information Systems and Marketing Automation tools is a plus.
• Ability to travel for client on-site trainings as needed to either Cornell campus locations (Ithaca, NYC) and domestic/international locations

What we prefer

• Process design and improvement experience in a highly complex environment.
• Located in the Ithaca, NY area.

Sponsorship for employment visa is not available for this position

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

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