Overview

This position will work with the Retail Loan Servicing team which is comprised of multiple work groups, each one specializing in a different stage of the loan process. A member of any work group will be responsible for performing basic operational duties associated with Consumer and Residential Mortgage Loans, and Business Loan escrow accounts within assigned work team and in accordance with banking regulations. They will need to work effectively with the Retail Loan Servicing team and provide customer service for both internal and external customers through phone, email, and written correspondence.

Responsibilities

• Perform daily duties with moderate supervision or direction within your defined work group to complete tasks within the group.

• Expected to review reports for accuracy; balance the work of the group or of one’s own work; conduct and verify online maintenance; prepare and enter data into the online system; perform operational duties associated with consumer loan products, mortgage products, and business loan escrow accounts; post payments, payment corrections and loan adjustments; data entry and disbursement of tax payments and insurance premiums; provide complete and accurate payoff quotes.

• Provide exceptional customer service to internal and external customers through a variety of communication channels and take ownership of the inquiry typically by researching and resolving basic inquiries; obtain pertinent information to escalate to other team members for further assistance; monitor department email and distribute to appropriate work groups.

• Perform credit file administration functions including but not limited to the review of loan documents for quality control; interaction with Loan Officers and dealerships with regard to loan documentation; perfection and release of loan collateral documentation using external system; add loan and verification functions on the mainframe (i.e. Loan Boarding to core).

• Maintain records and reports by validating scanned documents for quality assurance in the imaging system; file and retrieve hard copy documents; prepare, distribute, and monitor reports to associated team members; record for audit verification; legal and correspondence files.

• Adhere to regulatory and technical requirements of outside agencies; perform duties per the most recent written procedures for all assigned functions within the assigned work group to ensure the daily completion of all tasks within established completion deadlines; complete all education, training and professional development required for this position.

Qualifications

• A High School Diploma or GED

• A minimum of two (2) years’ experience in banking and/or loan servicing.

• Demonstrated ability to work in an office related work environment with a focus on production and customer service.

• Must be able to work independently and as part of a team with basic supervision.

• Strong interpersonal relations and communication skills.

• Well established organization techniques.

• Sound analytical and problem solving abilities.

• Basic computer skills to work with data, spreadsheets, word documents and other industry specific software.

Benefits

• Medical

• Dental

• Vision

• 401(k) Match

• Profit Sharing

• Paid Time Off

• 11 Holidays

• Tuition Reimbursement

• Free Parking throughout Tompkins Community Bank

• Employee Referrals

EEO Statement

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

For more information, please click here (https://jjk-ecomm-llpmc-prod.s3.us-east-2.amazonaws.com/posters/federal/FED-E-B-EEOC-FMLA-POLY_49654.pdf)

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Pay Range

USD $19.50 - USD $23.00 /Hr.