operations support staff.

• jackson , michigan

• posted 2 days ago

job details

summary

• $22 - $26 per hour

• contract

• high school

• category computer and mathematical occupations

• reference1075106

job details

job summary:

Large utility is looking for a Operations Support Staff in Jackson, MI. The Operations Support Staff provides administrative and customer support for electric vehicle programs, including managing rebate applications, tracking program data, optimizing processes, and ensuring effective communication with customers and internal teams. This is a contract position estimated to last 24 months, possible extension, possible temp to perm. Apply Now!

location: Jackson, Michigan

job type: Contract

salary: $22 - 26 per hour

work hours: 8am to 4pm

education: High School

responsibilities:

• Quickly gain technical knowledge of electric vehicles and customer obstacles.

• Provide program support by understanding all aspects of the EV program, including electric utility rates, rebates, and regulatory expectations.

• Accurately and professionally communicate program details to customers.

• Track rebate applications from intake and assessment through construction to disbursement.

• Understand product profile, strategy, and plans, and align daily work to these goals.

• Handle internal and external customer inquiries regarding EV programs, electric rates, eligibility, and participation requirements.

• Process customer rebate applications, facilitating rebate approvals and payments.

• Perform data entry and consolidation to support clear and accurate program tracking, reporting, and metrics for senior leadership.

• Optimize customer enrollment and documentation processes through automation.

Skills:

• Experience with data analytics.

• Excellent communication and time-management skills.

• strong organizational and customer-service focus.

• Detail-oriented with the ability to multitask and meet deadlines.

• Proficient with Microsoft Office products (Word, Excel, PowerPoint, etc.).

Education and Experience:

• High School degree or equivalent.

• 0 to 1 year's work experience.

• 5+ years in customer service background.

• Some work experience in an administrative or clerical role.

• Experience with SAP would be an asset.

qualifications:

• Experience level: Experienced

• Education: High School

skills:

• Operations Support Staff

• SAP

• Regulatory Affairs / ComplianceEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.