This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4305503

• Good Customer Service
• Computer Skills
• Phone etiquette
• Retail experience
• Experience in a fast-Paced environment.
• Supportive Environment
• Partner with District General Manager to create and implement office-level growth plans, which\ includes developing local partnerships and managing office community involvement
• Assist the District General Manager in recruiting and interviewing candidates for tax office\ associate positions
• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved
• Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals
• Build an engaging team environment by training and coaching associates to execute on Service\ Standards recognizing outstanding associate contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules and ensure accurate timekeeping and overtime management
• Prepare tax returns, as required
• Conduct timely performance reviews and partner with Associate Relations Center to resolve\ associate issues and address performance concerns

POSITIONS AVAILABLE AT THE FOLLOWING LOCATIONS:

Jacksonville, Bryant, Lonoke, Benton, Cabot (2 locations), Little Rock (5 locations), Crossett, Heber Spring, Hot Springs (3 locations), Greenbrier, Conway (2 locations), El Dorado, Camden, Malvern, Arkadelphia, Clinton, Hope, Marshall, Warren, Fordyce, Prescott, Melbourne, Mountain View, North Little Rock (3 locations), Kiehl, Maumelle, Pine Bluff, White Hall & Stuttgart.

Credentials Needed

• Prior experience working in a customer service, shift leader, or similar role
• Experience supervising or managing people
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course1 (if\ preparing tax returns)
• Annual completion of 10 hours of continuing education and ability to meet all other IRS and\ applicable state requirements
• Computer proficient with the ability to use MS Office
• Demonstrated ability to work independently with minimal supervision
• Passionate, determined and resilient with a customer-centric mindset
• Able to work a flexible work schedule and flexibility in work assignments based on business needs
• High school diploma / equivalent or higher

It would be even better if you also had...

• Multi-unit people management experience in the retail, restaurant, banking, or other related\ industry; management of people within military service positions can also be a good fit
• 2+ years as a Tax Professional